CVS

"Because CVS was featuring highy advertised brands of vitamins more prominently than their usual assortments, I was unable to find my vitamin product. Employee Mike approached me & offered help, if I needed it. I needed it! Mike had a little trouble finding my Calcium with Vitamin D, but he persevered. Because I rely in CVS for vitamins, I felt somewhat sidelined, since I wanted CVS the brand, and I resent being replaced for a few dollars. I would appreciate a live call from a CVS authority to discuss this."

"This location has the most amazingly helpful and caring staff! I know a lot of people have been complaining lately about pharmacies in the area having very frazzled or rude service… While this pharmacy is certainly overwhelmed from time to time, they never stop caring about customers and being helpful. The checkout staff equally goes above and beyond anytime you have a question, and they know so many customers by name."

"I thought my pharmacy was bad @ 800 Lexington street Waltham . This one was even worst . I don’t know what happened to CVS’s last couple of months but they are going to the drain . My son has served this country for 20 years in the military and his wife was denied her much needed medication in this pharmacy because pharmacist doesn’t know how to put her military insurance information in the computer and when we asked to pay out of pocket the price was $349.00. Absolutely shameful CVS . We will be contacting proper authorities and contact DOD."

"This CVS has the worst pharmacy! Their female pharmacist is constantly frazzled and frustrated. As a result her customer service skills are not appropriate!! It’s not the customers fault if she is overworked and overwhelmed. She needs to be more focused on taking care of customers instead of complaining about them all the time."

"Horrid customer Service and help from the pharmacy except for the dark-haired woman who is always friendly no matter how overworked she looks and is. The pharmacist (male) this evening couldn’t fake empathy or caring for a patient if he tried meanwhile the other will go out of her way no matter how busy. The hours are horrible and I will be taking my scripts out of this pharmacy today- as half the time everything is being ordered anyways. Convenient and friendly- a big no. Unless, you like waiting and waiting and being treated rudely like you’re inconveniencing the male pharmacist. Find somewhere that they care about you as a patient not a prescription."