Walgreens 20 Weston Street, Waltham, MA 02453

"I've been going here for 20 years. The current employees are great. I love that I can order pickup. They are great at taking returns. The pharmacy is a wreck sometimes but that's because they're understaffed."

"Go to a different pharmacy, they never answer the phones, just leave them off the hook. And they never have medication in stock.. poor customer service, poor management. Save yourself the trouble and get your percriptions filled elesewhere."

"DO NOT use this Walgreens pharmacy. They are terrible. I waited on hold for 45 minutes the other day. Ended up needing to come down to the pharmacy I person to speak with someone. They had the phone lines off the hook when I arrived. No one knew what they were doing. I came back the next day when my prescription was due to pick up the other day and they still took hours filling it! They also run out of medications quickly and do not restock in time. I repeat use another pharmacy!!! I will be changing pharmacy"

"Really bad customer service. On hold 30 minutes with pharmacy for a quick question. Phone rings 20 times but they just put me on hold again & again. Needing to ask if they have COVID test kit available because I'm sick. I ask if I can use drive-in to get it. But their drive-up is broken. Drive-up has been dysfunctional for a very lone time now. Why don't they pick up the phone? Why don't they fix their drive-up? So frustrating!!!! Apparently they are so busy giving vaccines booked back-to-back they don't have time for other customers. I'll go somewhere else to get what I need. I'm a regular customer there at the pharmacy. FU Walgreens - so many bad customer service experiences. I'm tired of it."

"This place is a joke. They do not value your time as a customer. I have a taxi waiting on me and they send me to two different registers to ring up my things. Then I have to listen to an employee complaining to another employee about being at the register. Apparently she hates it so bad that I had to stand there and while she slowly expresses it to someone else before handing me my receipt. Like she's refuses to multitask. I'm fully aware that there are a lot of aholes in this world and people are rude to cs employees, but this was a perfect example of why. One item. Took her 6 minutes to hand me my receipt."