CVS Westford, MA 01886

"I would give this store zero stars if I could. This is not the first time I've had a problem like todays. Yesterday I showed up at 7:04 and found it there pharmacy was closed. Sort of fair enough except that all the other CVS's around here is pharmacies are open until 8:00. Today I went in to get the prescriptions, and despite the fact they had been sent in yesterday early afternoon, the prescriptions were not ready for pickup. They claimed it would be 5 minutes. Over half an hour later I stand in line again and ask what's happened. They look for my prescriptions and then claim that they had announced them. They had not. I said I had listened for announcements and not heard one. I was told again that they must have announced it if I never see the insides of this CVS again it will not be too soon."

"Yesterday I went to get a vaccination and found it was quite busy at around 5:30pm, which is not surprising because it's a small but apparently popular store. I was amazed how the three pharmacists were juggling the customers in line, their computer screens and orders coming in that way (I assume), the phones with more orders and questions, the meds and the syringes, always trying to prioritize what needs most attention at any moment. They were extremely busy and under pressure but still managed being very patient and professional with people, which really impressed me. It looks like often folks like to complain in google reviews, so I wanted to make little effort to express my appreciation. Thank you!"

"I just moved here from Bedford and had my prescriptions transferred over to the Westford CVS. I asked for 2 of the prescriptions to be filled and they promised them by 5pm. I arrived at 5:45 to pick them up and was told they weren’t ready and I would have to wait or come back. I chose to wait, with my daughter in the car, and the prescriptions were ready about 10 minutes later. When I got home, I found that neither of the prescriptions they filled were the ones I asked for. I called them and they apologized and said to bring them back yet, when I brought them back, they refused to take them, refused to refund my money, denied any responsibility and then tried to charge me for another prescription (days later, only 1 of the 2 prescriptions I asked for was actually ready). I had to call the police who came, investigated and found that NOBODY WAS IN CHARGE of the pharmacy at the time so I would have to come back when the manager was there on Monday. After having already made 2 trips to CVS, waiting extra time for the wrong prescriptions, time on the phone with them, time with the police etc, I called and spoke to the manger instead. She was rude, kept making excuses and denied responsibility for their repeated screw ups. She finally agreed to refund my money but also asked that I don’t go there anymore which is hilarious! I don’t know why the hell she thinks I would I ever even consider going back; this CVS is HORRIBLE! The people and their manager are incompetent and there’s just a complete lack of accountability. What if I were an elderly person and didn’t realize I had been given the wrong medication? No wonder CVS has such low reviews on Google and Yelp! CVS has lost the business of my entire family (6 people) over this. I moved everything over to the Walgreens right across the street and the service there was phenomenal."

"The staff at this CVS, Are very friendly and helpful. I needed some help finding what I was looking for and I was helped! The gentleman that helped me was at the entrance when I came in to the store and said hi to me and asked me how I was doing… Also the store was nice and clean!"

"what insued at westford cvs pharmacy was appalling. I didn't know drug was at chelmsford. I show up at westford. Told by pickup. I see it but you have to go to drop off. I do. No kindness from anyone. You would get better treatment at a military base. Same treatment at drop off. Call ins I can't release this. You need to opt out delivery. Leave. In car, call insurance. They state cannot release, need to have pharmacy reject. This is now a wild chase they cvs is putting me thru. I go back in. They are closed for lunch. I can see person behind counter but shut, refuses to even talk to me. I wait 1/2 hour. Go in. It's open. I ask her why they made me call back ins waste more time when they just needed to reject it. She says idk. Never looking at me, no apologizing, just robotic behavior. But she has no problem push off on insurance. Demands I call ins again because she cannot still fill it. On phone with ins speakerphone in cvs, it's revealed by ins the prescription is in chelmsford. Cvs confirms !!!!!! What. You made me jump thru hoops, no mention is always was in chelmsford and go there. And can't fill at this cvs. No apologizing not once through this whole waste time. They don't care your time was wasted only to have drug at another cvs. I'm going to bbb. I see all these horrible reviews. For over a year. Nothing has been done. Whoever the manager is, is failing us, the customers by not changing the behavior, or doing what is necessary to fix this. I'm adding this review again . First time it didn't Appear in reviews."