Bank of America Financial Center 1473 Broad Street, Providence, RI 02905

"Horrible… manager decided he will close his doors 25 min early. I would Think These bigger banks would have more staff on hand."

"I hope you guys do better with customer service. I called to inquire about a routing number to this location. I don’t live in Rhode Island and I’m just trying to set up a funds transfer but I needed to confirm the routing number. The lady that answered the phone was rude and said she can’t confirm the routing number to the bank.. She’s lucky I didn’t get her name because I would’ve reported her to the corporate office. I wasn’t asking for any account information and she hung up on me when I told her it’s 2023. If you’re not going to provide customer service just don’t answer the phone. Do better"

"We always have a positive experience at this bank. For a busy location, they manage to keep their cool and provide excellent customer service. The location is spotless, and seems recently renovated. The manager, tellers, bankers are all friendly and dedicated to the customer experience. They somehow make BofA feel like a neighborhood bank, and this location is the only reason we haven’t switched."

"This bank location is no good. There's usually only ONE teller and MANY, MANY customers in line. At one point I counted 17 people in line with only ONE teller on a Saturday and a few customers came inside the location and walked right back out. Also the tellers sometimes conversate with the customers when the transactions are done hollding up the line while other customers are waiting. Unprofessional and I will make sure from now on I WILL go to other locations if and when I have to do any teller transactions. Do better!!"

"Overall Bank of America is slightly better than Citizens Bank but this branch is terrible. The tellers are polite but the branch managers are unpleasant if you’re black. Smh. Improve your customer service but not like how you try to “improve your race”."