Needham Bank

"Customer service was incredibly kind, helpful and reassuring. Carolina was fabulous. She canceled my card and is sending a new one. With great appreciation for my fabulous bank, BC"

"Had a horrific experience with one of your bank tellers the other day, Brian was professional at first but basically kept giving me a hard time and asking me all these ridiculous questions that I wasn’t asked prior before when trying to withdraw some money from my savings account. I then asked for a manager which had no problem at all allowing me to withdraw money from my account. I believe I am going to close my account and bank somewhere else after this experience I have had with needham banking. Other wise everybody else was super friendly and professional."

"I reached out to the president of residential lending to see if he wanted to hear about my experience prior to writing this review. He didn't respond. I was not surprised by that. Our previous home was financed through NB bc at the time they had a great reduced closing cost program. During the height of Covid, they were very fair with us. So, I decided to use them for another purchase of our primary residence. I wish I had not. The loan officer I worked with and his processor were incredibly disorganized, lacked professionalism and communicated with me on average about a week after I would ask questions via email and would typically would only answer one or two questions. We purchased during the height of the interest rate raises. Before they started climbing it was apparent that our closing would be pushed out by the sellers and we would lose our rate. I voiced my concerns about this and was told that "we are very fair when it comes to assigning your rate". A couple of weeks later rates when up and we were forced into a higher %. It was then that I was sent my commitment to sign which stated that we could pay an extra .25 to lock in a lower rate. I wonder why they didn't tell me this before? It was also around this time that we had to sign the "anti-steering" form. Basically, it states that they gave you every option available to choose from. Our officer did not do so, but at this point I was committed and with a tricky purchase/sale and two young kids we could not afford to start over. The attorney they assigned to our closing (without any mention to us) was also quite disorganized. The way the closing dates were structured I stressed over and over that there was no room for error and that everything needed to be on time. They had 90+ days to figure it all out so I thought it wouldn't be a problem. In the end, we closed the deal at noon on the day they were supposed to close asap in the morning- costing me 3 extra hours with our movers. The attorney and I had talked about this extensively but for some reason they did not submit to the registry until 11AM. I am honestly shocked that the loan closed at all given the way things went. The attorney showed up at closing with the wrong figures and I had to figure out the balance- even though they had already drawn up the CD. The commitment letter that I had to sign also had incorrect figures differing by about 75k. I was told that it couldn't be changed, it should be fine, and to just sign it. Closing costs (lender originated) were about 30% higher than we were told. There is more, but I can't be bothered to think about this any more. We closed 16 days ago- I haven't heard a single word from the loan officer or anyone from the bank. Not a thank you, not a congrats, no info on when we need to make our first payment, NADA. This loan, if not refinanced or paid early will net NB over 500k in interest. In the online system, the correct payment information is still not reflected. --Buying a home is the most important purchase of most people's lives. The cavalier attitude, unprofessionalism, and zero appreciation of my business as a customer, albeit returning customer, associated with my experience reminds me of a long phone call with Comcast or Verizon. As a real estate agent I have unique insight into these processes- I will never recommend NB as a lender and I strongly suggest that you do not use them."

"I have been a customer of Needham Bank for over 25 years.. The people are so helpful as well as kind. I love going somewhere where employees appear to really enjoy their jobs. I bought a car recently and a few of the customer service reps searched and found a shiny new penny for me to put under my mat for good luck.This is just a small example, however it meant a lot to me. I do my personal, and business banking here and have always been given plenty of time and top rate customer service to help me with my banking goals. If you’re searching for a new bank, Needham Bank is your best choice. Patti Forte"

"They treat you like a person, not a number. No problem is too small for them to assist you with. I was second in line and they promptly opened another window although my wait was short."