Digital Federal Credit Union

"Been doing business at the DCU since 1986. Best return on your money."

"Amer is amazing. He was very patient with me and help me with getting my first loan for a car. He explained everything for me and whenever there was an issue he was able to help me fix it. I appreciate the amazing work he did in helping. Thank you so much!"

"In 2019 while I was working, someone made a big deposit $$$$ and withdrew from my account through the ATM at 6:30 am. I had the card with me. They questioned me to get their money back, (which I did) and treated me like a thief. I questioned them that the branch is not so safe and that it was internal, but my experience was the worst. I closed the account and even in my credit a status of them appears that affects my credit even though the account is settled and closed."

"Currently limited to $500 per day transfers by ACH because of fraud. Otherwise, it's a very good credit union with good customer service."

"Only reason I am not giving 1 star is one of my close family members banks here. Applied for a personal loan over the phone with a 741 credit score. Instantly approved in less than 20 minutes. I wait 30 hours for an email - nothing. Finally call customer service they took it down wrong. No big deal, it happens. But this was the start of the disaster. I explicitly asked the loan officer/agent if there is any chance something could fall through as the loan is for the remainder of the balance on my wedding. She said she’s never seen anything happen when a loan is approved this way. Fine. So, as a business owner, I made a few financial moves now that I knew I would not need to use personal funds to fund the wedding. After finally getting the welcome email, I go to open the actual bank account. Checking and savings- I apply with everything tbeh requested from start to finish perfectly with nonissue, until the end. Application was submitted and to my absolute shock - I get a response stating that unfortunately my application to open a BANK ACCOUNT was denied due to “being unable to provide positive identify verification”. Whatever the heck that means!? So I travel almost an hour to the bank after customer service said it could be a glitch. The guy at the bank couldn’t have been more disinterested in providing even a low level of customer service. He seemed bored and annoyed that I’d even dare be upset at the circumstances. He tried to do the account manually and we had the same result. After requesting to speak to someone and being stonewalled, and my spirit broken, I left. My credit is almost excellent. My income is great. My ID is new and accurate. I have a perfect history with ChexSystems. I am a human being with flesh and blood that they could easily physically identify in person but that was not good enough. Never in my life have I ever experienced anything like this. Because of this I was denied my loan and now I have a mortgage inquiry on my credit report and nobody at this institution cares. In fact, they passed the buck and blamed it on a third party - if I do that in my business I lose money and lose customers. I am at a loss. Luckily, their biggest competitor was happy to assist me and offered me an even better rate, so I am officially done with DCU. Hope this helps others that may try to get a loan without an account. You don’t want to go through this and don’t want the mortgage inquiry after approval for the loan, arbitrary denial of an account, and thus, subsequent denial of the loan! And you don’t want a bank that isn’t inclusive to all within the community. Thanks"