Mainely Tubs

"We purchased a Hot Springs salt water hot 5 years ago and couldn't be more pleased with the tub and the white glove service that Mainely Tubs offers and definitely provides with a smile. The salt water tub is beyond amazing after a long days work (especially in the cold months) with the sublime hydromassaging jets and no chlorine/bromine smell left on me or my clothes (our prior 15 year old tub used bromine sanitizer). My wife and I sit in the tub and often exclaim "this is beyond amazing, so glad we got this!" I have referred numerous friends who are all as satisfied. The few times there has been an issue with the tub, I simply call Mainely Tubs who quickly send a technician to resolve it & as it's within the 5 year warranty period, there's no charge or hassles. Couldn't recommend more highly!"

"I ordered and paid for a replacement hot tub cover in April of 2023. As of January 2024 it has not been delivered. They admitted in November to ordering the wrong size (as they tried to deliver) now here we are zero updates. If you are buying a new installation the service is reasonable. But don’t trust it after that they will ignore and mistreat you."

"(update): We've been in it just about every evening since it was fully running and it's everything I wanted to it to be. Even when it's been under 20 degrees out, it's fantastic to use, and my neck and back feel better than a professional massage afterword. (original): Excellent service. Wasn't entirely hiccup free, but they were very responsive to any issues. The staff is knowledgeable and very service oriented. It did take a long time from order to delivery. Apparently the tub had been delivered to the store but was waiting for me to call. Once that was cleared up they made a real effort to schedule delivery within a few days. I'm a 90 minute drive from the store, so that's a bigger deal than it sounds. The first challenge I ran into was that it's very cold here this time of year. Water from my outdoor tap is too cold to fill the tub as it would have frozen solid before it was enough to turn on so I used warm water (not hot) from indoors. That caused a sensor problem initially and the tub went into "Protection Mode" -- thankfully when I called someone talked me through resolving this before night came or it could have become a problem. The second challenge was that my electrician didn't get the wiring quite right and it was running on half the power, so it did heat -- but slowly -- and the jets would shut off after a few seconds. They immediately sent someone out to check it the next morning after I reported it, and he resolved the issue in 15 minutes. Now I'm just waiting for the chemicals to be balanced and can start using it."

"I was apprehensive about this purchase. My main concern was installation and getting the hot tub operating. The team at Mainely Tubs was fantastic. The crew was professional and very personable. It was actually an enjoyable experience. Rick Emery & Son's Electric worked right along with the crew and Chad and his partner were great. I am 67 years old and really hate reading manuals and learning new technology. That is where Matt came in! He stayed and filled the tub, following that he took us step by step, explaining the operations and maintenance of the Hot Tub. He was outstanding and I was more than impressed that Mainly Tubs offered this service. because of Matt we were using the Hot Tub that evening. I highly recommend this fill service and this company."

"From beginning to end, everyone at Mainely tubs has been highly knowledgeable and professional. I started with an inflatable tub and went in to preview the inventory knowing that I’d ultimately buy a “real” hot tub. Jordan was extremely helpful, not pushy and answered all of my questions. Fast forward 3 months later and I was ready to move on a hot springs tub. Lisa spent so much time showing me options that met my budget and what I could expect. I chose my hot tub that day. The delivery was seamless and they repositioned the tub as much as I asked, without question, until I was happy with the placement. I was also given a thorough run down on chemical maintenance. Day one after filling my tub, I realized it was not heating. Rob, from the service department went above and beyond to get a technician out in less than 7 hours of my phone call. Bill, the technician called to let me know he was coming by, and gave me a follow up call to tell me his findings and that my tub was heating. Very happy with the service and that I get to soak in my hot tub tonight! Thank you!"