Shields MRI at Winchester Hospital - Unicorn Park Campus 200 Unicorn Park Drive, Woburn, MA 01801

"Everything went great. Scheduling was easy, check in was seamless, and each person ensured I was comfortable, warm, and cared for each step of the way. Great experience overall."

"The notes accompanying my MRI were vague, non-commital, confusing and contradictory. The Radiologist left me with more questions than answers- to afraid to have an adult conversation about their own poorly written notes. Now I wait 3 + months for a Neurologist to actually explain the lesions that my MRI found. No big deal. Everyone at the facility was kind and professional. It’s the actual MRI and lack of explanation from Radiology that gets a 1 rating. If you have any serious chronic conditions and expect answers I would be very weary using them."

"I had to get an MRI done quickly and paid $750 out of pocket. The supervisor promised I would be reimbursed after Insurance approved it. Their computer system was being changed and they failed to send out the request to my insurance company. The end result is my request was denied after appeal. The supervisor said she would follow up but 6 months later, no response. DON'T USE SHEILDS. THEY'RE IRRESPONSIBLE!"

"My experience with Shields MRI has so far been horrible. First, they provide an estimated cost to me over the phone that was reasonable, and I made an appointment. The estimate was one cost for two images, and the one cost was based on the fact that both images would occur on the same appoint. I was careful to have them double-check that cost. The day before the appointment, I received an automated confirmation call in which the appointment time had changed, so I called in to check. They had rescheduled me with notice, creating two separate appointment times for each image. I asked them to triple-check the cost, and they reconfirmed that it was still accurate. But when I arrived for my appointment, they gave me a different estimate that was double -- separate charges for each image. I talked to a supervisor who revised that estimated even higher, to triple the original estimate! I cancelled my appointment, had them put the estimates on paper, and the supervisor, Jasmine, promised to follow up with me on the next busy day. She never did. So I called back in, and talked to the financial department who gave me a fourth estimated cost based on the idea that my insurance company would discount my second image 50%. When I asked her to double-check, you told me she'd worked there 10 years, and I should just trust her. When I asked for the estimate on paper, she said they NEVER put estimates on paper, even though I had the two from my original appointment in my hand. So at this time, I have received 4 different estimates, been given misinformation at least 5 times, had my appointment changed without notice, and been promised follow ups that never came. I'm just trying to determine if I can afford to get the MRI's my doctor ordered! If you find yourself in need of imaging without a lot of hassle and issues -- I can't warn you against going to Shields MRI strongly enough!"