Sportsman's Hardware and Rental

"There has been a notable deterioration of after-sales service over the past six months or so. (It used to be very good.) I would not recommend this place anymore."

"In a time when customer service is suffering and businesses are short staffed I could not be more impressed with Sportsman's Hardware. I made a service call for my snowblower and Ryan returned my call very quickly and provided pick up, service, and delivery in a matter of days. The final bill was very reasonable and I will definitely use them again."

"Sportsman's used to be the go to store instead of major corporate competition, but when it comes to service, they only care about the bottom dollar as much or more than their competition. When look for an item they didn't have to move a huge piece, I rented a pair of dollys for $14.28. Found what I was looking for in a competitor store and didn't even use the dollys. I totally forgot about them the next day and I called and was told don't worry about it, no big deal, but when I did return them it was later the following day. So essential I asked for any discount and instead only charging me a day, they charged me an additional day since it was a couple of hours late. So then I paid the additional $31.98 for some horrifyingly dirty and old dollys. Unfortunately I cannot continue to spend time and money in a place that doesn't care about their customers."

"If I could give zero stars I would. Do not bother with any chippers. Contract states only green and under 6" pieces. Chipper couldn't chip 3" branches and the green leaves stated in the contract jamed the chipper. Called to return, said okay we can refund. Show up they claim that because there is green leaves it is our fault for the chipper not working. Then claims we won't get a full refund and are charging us for 4 hours, which is HALF of what we paid for the rental. We had the chipper less than two hours. Between the chipper not working and the time it took for them to call the owner the company missed out on 4 hours of work because we had to now rent a different chipper from another company. Horrible customer service. We will be taking our business elsewhere from now on. This is not how you treat customers."

"Good place but not using masks or gloves for employees. there's no barrier between the register and the customers. apparently it's at their discretion to use protection. This is against governor's orders. Stay safe, everyone."