Cherry Hill Pool & Spa
722 Washington Street, Pembroke, Massachusetts 02359
About the Business
Cherry Hill Pool & Spa is a trusted general contractor located at 722 Washington Street in Pembroke, Massachusetts. Specializing in pool and spa design, construction, and maintenance, our team of experienced professionals is dedicated to providing top-quality service to our clients. Whether you're looking to build a new pool or renovate your existing spa, Cherry Hill Pool & Spa has the expertise and resources to bring your vision to life. Contact us today to learn more about our services and start creating the backyard oasis of your dreams.
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722 Washington St, Pembroke, MA 02359, United States
Reviews
"Professional, friendly and responsive from start to finish. They were careful to make sure we were completely satisfied with our installation at all costs, and they take ownership and pride in their work. They also had great and creative ideas on how to improve our backyard with the fill they excavated, and how to save money on our other projects we had planned. The pool lesson was also far superior to what other pool installers provide when comparing notes with others in our neighborhood. We are very happy with our experience."
"I normally do not post reviews, unless it’s from a positive experience. Unfortunately, this is not the case here. But I am so upset about our experience that I feel it’s important for others to know. back in July we signed a contract with cherry Hill pools to secure pricing and our spot in line for a pool installation in late summer 2022. In addition to the contract we also supplied them with a very hefty deposit. I feel like I need to make something really clear because it’s what makes this experience so bad. They were pressuring us to sign and give a deposit due to an impending price increase, and they Had to have our money to order the pool before the costs increased. We signed and gave a deposit within the given timeline to make sure we secured costs. We checked in a couple times to see the status and they just said we were still on schedule. Well last month we received an email (not even the decency of a phone call) that the pricing was no longer valid and that there would be a significant price increase in order for us to still continue with the scheduled project. In addition to the price increase they sent along a new contract that would need to be signed (this now having an escalation clause, something the original contract did not have). Needless to say we were not willing to pay any more, for an already outrageously priced pool. We declined and asked for our money back. We received that and cancelled the contract. This is just so disappointing as we had a time slot scheduled for this coming summer, and this now sets us back by 6 months and most pool companies are now not installing until the earliest end of summer 2023. My question, which they never answered, why were our materials never ordered back in July when they claimed there was a price increase? So they just sat on our money for months and never ordered materials as they stated they would. So disappointing, we would not recommend dealing with this company. Very poor communication and customer service"
"We had our pool installed by Cherry Hill this past summer and could not have been happier with the whole selection and installation process! While the process was somewhat overwhelming at first, their salespeople and personnel were perfect professionals. They took extra time to walk us through the process and jumped through hoops to ensure that we were getting exactly what we had hoped for. We love our pool! Thanks Cherry Hill!"
"My experience with Cherry Hill Pools has been excellent. We purchased a new home with an inground self cleaning pool. I had never owned a pool but after contacting Cherry Hill they were great in explaining the equipment I had, some helpful information in understanding how it worked. They've offer some suggestions which have been helpful - and one thing I have been very pleased about in working with them is they arent pushy. We've had them open and close our pool for the last couple years since moving in and also had them install some fencing around our yard. Thank you Cherry Hill!"
"We planned this pool experience for 18 years. Through four homes and two different states. We selected Cherry Hill Pools because we were real believers in the Fiberglass pool concept and we were very impressed with the length of the guarantee. The folks from Cherry Hill Pool were willing to work with us on our design ideas, out installation dates, and did everything exactly as they told us they would. It as fast, clean, manageable, reasonably priced, and (Most Importantly) absolutely Beautiful. We are so pleased with the showplace our backyard has turned into and we use the pool all the time. One more thing… Never ever did I ever imagine that the pool would be virtually maintenance free. I spend 10 minutes a week TOTAL emptying the basket and adding a bit of shock. All the maintenance headaches I had ever been told about a pool might be true… But not with my Cherry Hill Pool! Greatest investment I have made for my home!"
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