Triad Associates Inc. 100 Downing Avenue, Haverhill, MA 01830

"We hired Triad to build a retaining wall and give us steps in the middle. Instead, they came with vision for a full walkway to eliminate the hillside approach to our pool area. We were very happy with the ideas and opinions Alex shared with us in the planning stage. The crews were impressive to watch. They were very respectful of our property and did what they could to limit damage to our lawn, though unavoidable. They worked so efficiently that they were done in two days after one day of site prep. I look forward to hiring them on some needed work in the future."

"Eddie was absolutely phenomenal to work with! Triad made our pool decking looking absolutely stunning. Team works quickly and efficiently. Exposed aggregate with blue glass. Thank you Eddie and team!!!!"

"Triad removed our existing concrete pool, and installed a beautiful new exposed aggregate pool deck. The demo was done cleanly and efficiently and the crew that installed the new deck was courteous and respectful. The workmanship was excellent. We are thrilled with our new deck. Gene, our salesman was always available and answered all our questions as the project [progressed. Triad is a first class company. We highly recommend them."

"TRIAD ASSOCIATES I felt compelled to write this Google Review and comment on my positive experiences with TRIAD Associates. Approximately 2 years ago, my wife and I contacted TRIAD to investigate the possibility of having them install a patio, outdoor kitchen area, fire pit and a water feature in our back yard. We were very interested in TRIAD Associates for two reasons. First reason was the TRIAD name and the positive reputation that goes with that well known name. Secondly the neighbors who live directly across the street from us, were in the process of having TRIAD install their pool, patio and fire pit. In watching the progress being made on my neighbors property and observing first hand the excellent quality of TRIAD’s workmanship, we decided to contact TRIAD Associates to give us an estimate on our project. On the recommendation of the our neighbor, we contacted Alex Brissette, the salesman for TRIAD. Alex is a true professional who represents TRIAD and himself in the best possible light. Alex has been extremely helpful during the planning process and in laying out the scope of work involved. He was a pleasure to work with and to have as a guest in our home. Alex provided us with several computer generated 3D layout options and his designing talents are astounding! Once we had the renderings, Alex gave us plenty of time to make our decision. Now all that was needed was to execute Alex’s plan. The installation crews then arrived and under the supervision of Paul and Alex, the installation began. This was a huge project and Alex helped us more than I can describe by taking away any and all the pressure that a job this size may bring on. Alex Brissette ensured us that our hardscape dreams would all come together and that it would be beautiful upon it’s completion! TRIAD had everything installed in 6 days and when they were finished, my wife and I were amazed. What a beautiful job they did just as Alex had promised, TRIAD had made our hardscape dreams come true. In closing I’d like to thank all of those TRIAD Associates employees who worked on our project. Your workmanship is AWESOME. Finally I’d like to especially thank John, Mark, Paul and Alex for your outstanding workmanship and the customer service that you provided us with. TRIAD Associates is a company of professionals and it is my pleasure to be able to leave this Google Review and to recommend them to anyone who is looking to complete a hardscape project. EXCELLENCE is TRIAD and TRIAD is EXCELLENCE."

"I hired Triad via a recommendation from the pool installation company - Holmes Pools. I researched the company online and was somewhat skeptical. The installer assured me the Triad Project Leader - David Migliorini was reputable. We were installing a 20'x40' pool and Triad was laying ~2,000sqft of Techo-Bloc Blu 60 decking pavers and building an L-shaped retaining wall 65 linear feet with wall caps. They also noticed my neighbor behind me had a higher sloping grade (which saturated my lawn every time it rained) and devised a drainage solution to capture and reroute the water. From the start of the project, I know we made the correct choice. David sat with us to help us decide the layout of the wall, stone choices, coping, and colors/textures. He gave us a few layouts in the Fall and we were excited to get started. It was a lousy Spring w/ lots of rain but David stayed in close contact. He is an excellent communicator and gives it to you straight. Most of my frustrations w/ other projects stemmed from lack of response and poor communication. If the crew wasn't going to show up, David let us know and didn't leave us hanging. Now I've never had a project that has gone 100% as planned but the proof of quality and service is how the company you hired responds to problems. Of course, we had our share of minor issues. A large rock was excavated when the hole was dug for the pool. The pool contractor did not bury it deep enough next to the pool to lay the pavers. First suggestion of using it as a decorative stone in the middle of the patio was not acceptable. Dave worked with his crew and in a few days had removed enough stone to properly lay the patio. The retaining wall patio end was poorly finished. It did not line up properly with the patio. Again, Dave was right on it to rectify the situation. After we opened the pool, we noticed smaller children were hitting there heads on the corner coping pavers at the stairs. Dave responded immediately and had the sharp stone corners rounded smooth. Finally, we had a few coping pavers with cracks the following season. He sent his crew the next Spring and replaced them all. We had a small accident and purple dye stained one of our pavers. When his crew was here they replaced it free of charge with an extra stone I had leftover. I'm guessing any of the negative reviews posted did not have Dave as the Project Manager. To me, he is Triad. The company is fortunate to have such a skilled individual who truly understands customer service. My wife and I are so pleased with, not only the final results - a beautiful serene backyard oasis, but the process we went through to have it brought to life. Dave and his crew always kept us informed from a timing and schedule standpoint as well as a budget standpoint. I have recommend Triad to two other families in town but made sure they requested to work with Dave. Thank you."