Equinox Sports Club Boston 4 Avery Street, Boston, MA 02111

"The spa front desk is super awful! I had membership package with remaining balance in facial, and I tried to use it up due to I moved to new place and now the spa is quite far away from my home; I no longer want to have further service there due to the traffic. But every time I checkout at the spa, the front desk withdrawals from my credit card not my remaining credit balance of the package even though I’ve told them the payment method in advance, I addressed the problem onsite and the front desk said they would refund me in 3 business days sry about their mistake, but it’s not happened as they promised, I followed up with calls multiple times however the spa barely picked up calls, someone finally answered and said they would refund me and change the payment method, but it ended with ignorance as is again. I believe there’s no way to use my package remaining balance but keep contributing payment from my card towards the service, it’s super awful experience and please be careful to signup any packages & depositing money to them!!!"

"I enjoy the convenience of taking fitness classes here regularly. Trainers are excellent and classes are well-designed. The only thing I want to complain about is some rude members in the barre classes. They step on your mat barefoot without being apologetic, attend classes without signing up, talk distractingly loud with friends, and are territorial (take unnecessarily more space than they need when the class is fully booked)."

"Unfortunately, I had the worst massage of my life here. She had poor technique, and communicated very poorly (especially listening). She also showed up late and was rude throughout. This is the first time I’ve ever left a massage feeling worse than when I arrived. Do not book a massage here unless you are sure the individual massage therapist is at least passable… otherwise you’re likely to get the woman who worked on me! (Worth noting: The spa desk staff were both awesome, extremely helpful, and on the ball. Thank you to them both!)"

"Equinox in Ritz-Carlton Boston's outstanding quality and atmosphere not only make using the gym a pleasure but also motivate me to come for my daily workouts. In addition, the outside view is amazing. Had a boxing class with Jim. Great explanation of the moves. Really fun class. Felt so energetic after it. Recommend to attend."

"BEST massage by Ali! I travel everywhere and get a massage wherever I travel and also when I am at home (every 2-3 weeks). Ali gave me an amazing massage yesterday, she had the right touch and pressure plus a great personality. I left there feeling refreshed and can't wait to book my next massage with her and will make the hour drive to do so!"