BoConcept Newbury Street 275 Newbury Street, Boston, MA 02116

"Carlotta was very knowledgeable, friendly and helpful. Great experience selecting and customizing our new sofa and finishing accents for our refreshed entertainment space."

"I loved looking around BoConcept! As a young professional I'm often intimidated to take a look inside stores that I know I don't have the budget to buy anything from, but we were greeted by Tarin who was incredibly welcoming and generously gave us a tour despite us having mentioned that we could only afford to admire and not buy their beautiful products. The design and craftsmanship quality of their products are sure to elevate any home. I hope to return in the future!"

"I had an absolutely horrible experience . I was told 3 items that I desperately needed for an interior design client were in stock to be shipped from boston to nyc. Everyday I tried to purchase the items and have them shipped . Every day I was told that it would be handled within the day . Never happened. Instead was told yesterday that after more than a week!!! That none of the items were available . So incredible unprofessional. My client is furious with me and I lost my change to order with another store and wasted all this time."

"The warranty on their furniture is only 2 years. We purchased 2 chairs over 10 year’s ago & the vinyl begin to chip. We were informed that we should be happy the chairs lasted so long… seriously! So if you buy anything from Bo Concept, know that they do not stand by their quality & what you purchase is disposable after 5 years. You can visit your furniture in the landfill or pay for what it would cost to replace to repair it."

"It has been an absolute pleasure working with Gaya from the Newbury BoConcept store. From just a little input from us (including a floor plan) she was able to design our new living room and dining room all without requiring any commitment from us. It is rare to find someone so helpful and detail oriented that doesn’t put pressure on you. She completed the first pass of the design very quickly (within days) and presented it to us in the store where we could see the objects, materials and design presentation. We had asked her to pull us out of our color comfort zone and she did… she put together a design around a beautiful mustard colored couch. But when she saw our hesitation on going with a bold color (we are your typical grey and neutral boring people even though we want to be bold design people) she went back to designing and offered us a new presentation. This required her to change the colors of all objects. She didn’t mind this at all and prioritized our happiness. We are incredibly analytical people that do not make decisions quickly. Given this, we have gone in the store several times and just sat on the couch for 30+ minutes to make sure it was comfortable. Every worker that we have met in both the Newbury store and the Cambridge store have been incredibly nice and made us feel welcome and comfortable while we were testing the products. We even had our shoes off and were lying down on the couch and one of the owners (Louis) came over and asked us if he could get us some water. Louis as well as all the other employees always offer to help us if we are in the store and Gaya isn’t working. They appear to support one another very well. We hadn’t felt comfortable going ahead with any purchase given our condo is getting built and we wanted to double check the dimensions and see how the color scheme would work. Gaya offered to come with us to do this. She carried two big tote bags of large fabric swatches all while wearing the required construction hat and vest… what a trooper. But she knew this was what we needed to feel comfortable. I would highly recommend working with Gaya as well as the Newbury BoConcept store. She is incredibly hard working and detail oriented while not putting pressure on the customer. Additionally, she repeatedly goes the extra mile either by redesigning or going onsite or putting together the necessary pdfs, screenshots and documents. What more could you ask for? Additionally, the store is beautiful and well designed and Louis is incredibly knowledgeable and supportive of his staff."