Norfolk Hardware & Home Center

"Highly recommend this store, especially if you don't have any idea what your doing. I went in recently to buy materials to paint and hang a shelf. I had no idea what I needed, their staff was tremendously helpful and walked me through everything I would need."

"I try to shop here as often as I can because it is close by and convenient. However, I have noted on a number or occasions that the staff at the check out registers is often more interested in carrying on conversations among themselves than focusing on getting the customers rung up and on their way. Maybe management should emphasize to the staff that, while they are working, the customer comes first and should be their primary focus at all times. I realize that personal conversations or chatting with fellow employees is something that we all do at work, but as a customer, I would have a better experience if I didn't need to wait for them to finish their conversation before they focused on me. Update Well it happened again yesterday when I came in to return an item I purchased earlier that day. The clerk processed the return, but while I was waiting for the receipt, another employee came over and she started talking to him and got in the other computer, focusing on him, and left me standing there waiting for the receipt. When I interrupted her and asked for my receipt from the printer, unbelievably, her response was, “Just give me a minute.” Lucky for me the other employee reached over to the printer and finally gave me the receipt. I think there still needs to be some additional training here."

"I don’t think I’m ever going to Home Depot again. This store is incredibly robust with every little thing you might need (from my amateur perspective, but holy cow they have such a variety of tools, equipment, supplies, resources). Not to mention, the store was very clean, easy to navigate, and my stop to just see if they had what I needed included 3 different very friendly, helpful staff members. This will absolutely be my go-to spot for all my home improvement needs "

"Bought a $17 handsaw. Broke 5 minutes into using it. Went back to return it a couple weeks later, still within return 30 day period, and they refused to accept return because it was used. I told them to keep the saw then and I won’t be a customer again. Good job guys!"