CB2 1401 Boylston Street, Boston, MA 02215

"Josh was amazing!!! I was looking for some last minute holiday items that was only available at the Boston location. I live out of state and was hoping to get it shipped but I didn't realize how big the items were. Josh went above and beyond by following up with his shipping team to find a box to make it happen ! He was patient, knowledgeable and just a friendly person overall. If you plan on visiting the Boston location stop by and see Josh because if his service was this great over the phone I can only imagine how great it would be in person !"

"Never again. Managers are very rude. We bought some pillows to test in our living room, and were very clear with the associate that we might be returning the pillows and not to sell anything final sale. The sales associate checked out with multiple final sale pillows without disclosing this to us and they won’t let return days later. It’s not a lot of money, but CB2 and CB have lost our business for good."

"Never Again I ordered a bookcase and desk in-store. So far so good, right? Their warehouse called me to deliver during times I wasn't home and my building's dock was unavailable. After "negotiating" a time that was convenient, they then delivered to my home without the hardware. You'd think they want to settle this, right? Wrong. They're being difficult with me about getting replacement hardware. The store, warehouse, and customer service are horrible. I have never been treated so poorly. It's not like I'm inconveniencing them. They are the ones who sent an item without a way to put it together. I'm never purchasing anything from this store again. I go back as a customer with CB2 over a decade, but this is it. Also, they've now hung up on me twice. Zero stars."

"I can no longer go in this store and browse around. Everytime I walk in, I’m always stared at by employees. They never seem to greet me or they just completely ignore me by walking straight past me. I walked in the other day to see if I can find a fruit bowl/salad bowl and saw two of the employees staring straight at me, we made eye contact, and they just turned around quickly as if they couldn’t even acknowledge my presence in the store. I’m usually the only person of color in there shopping, but for them to speak to other customers and ignore me.. it is so upsetting. Again, I want to shop in there because I really like what they have to offer, but again I always feel like they are watching my every move or they just don’t want to acknowledge my presence. It’s honestly disgusting to me. I think with these upscale stores like CB2, they “act” as if only certain people can come in the store and shop. And it’s noticeable on who they want to help with service. I will never come back in that store again."

"I came here today to drop off a return and experience some of the furniture and fabrics in person. Everyone at this store was incredibly helpful and kind, answered my questions and gave me breathing room to walk around and check everything out. I was very impressed with the displays, colors, design, and customer service. We will be purchasing new furniture soon and will absolutely be buying some quality pieces from CB2!"