west elm

"If you want a sofa lightly used last than more than 3 years, don’t buy from them. Got my Andes sofa for full price during Covid, lightly used, one person household, weigh less than 105lbs. The beam bent and makes squeaky sound. They don’t admit there’s a design flaw. Waited months for them to respond. No repair, exchange or return. Used to be a loyal customer and bought all big furnitures from them. And yes, the side table and lamp you see in the picture are also from them. Very disappointed!"

"Delivery delays are insane. Just read the other reviews. Do not buy here. We purchased our stuff in AUGUST and it's NOVEMBER and we still haven't gotten everything. Stuff keeps being pushed. Chairs we were told they would take 6 weeks to be delivered are now scheduled to be delivered 20 weeks after our purchase (and that's assuming they do fulfill their promise now). They keep rescheduling the delivery of other pieces. It's kafkesque. I don't think I will ever purchase again from West Elm."

"Read the reviews prior to associating yourself with this West Elm store. Keeping my business online and working with an interior designer consultant moving forward for any needs. If it is an absolute must to work with a store, I will work with other stores in the area, even if they are miles away further. Once you place an order, they no longer care to assist you. They mention to order in store to "support them" - but where is customer support? There is none."

"Terrible experience. Purchased a Harmony sofa and ottoman 8 months ago and I have yet to receive the couch intact. It has arrived broken 3 times in a row. They will not offer reasonable compensation and will not permit you to speak to a supervisor. They always say all supervisors are "in a meeting" or that I would wait for hours, maybe all day. When I finally said I didn't care and that I would wait, the rep told me she would be off work before I would get through to a supervisor. Super shady company with low quality products."

"I purchased a table from this store. 4years later this table is broken. I noticed this giant table wiggling. I called the store to ask if they provide and repair service and I was informed that at this point I need to get a carpenter or something to get this repaired. I asked the store manager if I can talk to someone, email pictures ask someone to order specific parts that is missing or broken. She basically said there is nothing she can do about this. Not sure if this is a good customer service. She also appeared to be polite but I could sense her frustration while I was having conversation. Not a pleasant experience and furniture appears to be poorly designed."