west elm 179 Wayland Avenue, Providence, RI 02906

"The Providence store was so helpful with ordering furniture for me, explaining the process and shipping options, etc. Excellent phone customer service from the PVD store (might have been Matthew? I think - I should have asked again at the end). I love going in person as well - the setup is so cute and helps you envision setting up furniture and accessories in your own home."

"Product Review for Harris Sectional with Performance Basket Slub Pearly Gray We have owned the sofa for 1.5 years and the pilling on the fabric has been quite excessive. I do not recommend spending this kind of money on a fabric that will look so cheap after a short time. West Elm Complaint When I contacted West Elm to see if that was expected, I was told "we do not have any customer reviews for this happening to your exact furniture" and was given a link to buy a pilling remover from their website. Then I found out they do not offer customer reviews on their products....I am really disappointed in a company that I used to consider a trusted brand BUT I will say the employees at this location were quite helpful in building and ordering the furniture we wanted. The store was clean, spacious, and organized."

"Delays, delays, delays, delays. Short version: you will not get what you bought in the time frame that you were promised, so you had better be prepared for a lengthy wait. This chain is utterly incapable of delivering things in timely fashion, or admitting to fault when it fails to do so. They have to know perfectly well, from the beginning, that an ordered item will not arrive until at least a full month after the promised date of delivery. It's no longer credible, three years after the transformation of the "global supply chain," to claim that these "problems" are transient or "unprecedented." And forget about getting any kind of discount on the goods that you were supposed to have ages ago have, or receiving any other form of effective recognition that might account for your inconvenience. It's apparently your fault for believing that a business actually sells what it sells, in the fashion that it claims. The company will gladly send you an automated apology email - something that doesn't even amount to token recognition, since it is literally the least that the company can do. It will be equally glad to hold the cash it took for the service it failed to provide, ensuring both that you can't use it otherwise, and that you fail to enjoy the thing you bought."

"I used to really like west elm, but since the pandemic, their customer service and shipping have sucked, while prices have risen. Fall 2021 I bought a duvet cover, that I did not receive till end of February 22. I tried to cancel the $200 order but was told I can not cancel, once it was delivered I could return for full refund. I received nothing more than an apology for the inconvenience. Now June 22’, I ordered a $200 curtain rod, yes it’s a splurge, but I really wanted this curtain rod. When I received the rod, the box was partially opened and I could hear rattling inside. Once I opened I realized there was nothing securing the rod, it was just floating in the box, banging around. Closer inspection, the rod was damaged, the brass end caps scratched and dented, but the worst part is, the wood for the rod doesn’t match & the plastic faux wood is a completely different color than the wooden rod. Now once again, I have to return this, wasting my time and gas. Also, I still am waiting for the smaller rod for a different window in the same room. Which I’m sure will also be damaged. West elm, you need to get it together. People pay a lot of money for your products, yet your shipping is Horrible."

"It's overall a good store. A lot of mid century modern stuff. Liked their marble and bruss stuff. Store is a little small. Style is a little different from Crate&Barrel. The staff there is very nice. The only thing I want to complain about is the location. Not very convenient and hard to park. Feeling like if you located something like Garden city you would get more people."