Windsor

"I have two teenage daughters and we have been shopping at Windsor for years for all their school dances/events. Very reasonably priced!! I wanted to take a minute to recognize a store employee Fallyn at the Manchester location. She went above and beyond to help me today!! Thank you and keep up the great work!"

"Recently a friend and I shopped at this Windsor location. The customer service is normally mediocre here. We don’t expect above and beyond service here, however during this visit we received the worst customer service I have ever experienced (and this is coming from someone who has worked retail before). We went in to do a return. The item still had the tag and we had the receipt, but the tag was not attached to the article of clothing. The assistant manager was helping us with this return. We were told because the tag had fallen off, it was “worn” and non-returnable. I understand if this is the Windsor policy, however I have returned items here without a tag with no issue. It’s not fair to the customer to have an inconsistent return policy. We tried to negotiate with store credit or an exchange and was still denied anything be done. Again, if this is policy, understandable. What made the whole situation a big deal was how the assistant manager was snarky and unprofessional. She was not friendly towards us at all, and she looked as if she could care less about being there. She didn’t even seem apologetic towards the fact there was nothing she could do. She practically threw the clothing item back to us and offered us a bag with an annoyed look on her face. If I were the store manager here, I would be embarrassed to have such a person like this in a management position. Unfortunately I will not be returning to this location to shop because of how mistreated I felt. I suggest working on customer service skills if you want to be able to keep loyal customers."

"Renee is the best!!!!! She helped my little sister pick out prom dresses for over an hour. We stayed until after close and she hand picked shoes and accessories for the dress. She was so kind to everyone in the store and acted as a professional employee and a friend while assisting us with dress shopping. Seeing all these negative reviews makes me so confused she was absolutely wonderful!"

"The girls who worked here were extremely helpful and so kind we were here well over an hour trying dresses. The store manager Renee helped us with each and every dress and even offered her advice and input. I have never had such a great experience with a retail worker. We stayed until close and she helped pick out jewelry and shoes. Renee went above and beyond with her customer service. We will be coming back to see her!"

"My daughter, her two friends, their mothers and myself shopped at this store in Manchester on Saturday. We drove over 2.5 hours to experience prom dress shopping with our girls. After finding a few dresses and trying them on, the girls decided to think about things over lunch at a nearby restaurant. After some deliberation, the girls decided they wanted to head back to Windsor to try on a few more and make a final decision. While we were there the second time, they quickly found the ones they wanted, stood in line again and tried on more prom dresses. We were quickly caught off guard when a worker shouted, “Excuse me, everyone needs to quiet down, you are too loud and can be heard from the front of the store, remember this isn’t a playground!” I was horrified that a sales representative would shout this out in the fitting room. I’d like to clarify that our daughters are all over the age of 17, so they are clearly not young rowdy obnoxious children. The other mothers and myself are also educated women who have values and class. I quickly stated that her comment was extremely rude. She became combative and I had to explain that insinuating that we were acting as if we were at a playground was degrading and insulting. She walked away and the girls continued trying on dresses. However as you know, each dress fits a little different. There was a fitting room attendant present; however, she never offered any help changing out sizes or taking any of the dresses that did not fit. Instead, she made sure to scold myself and the other moms about not bringing any more dresses back because it wasn’t fair to the customers waiting in line. At this point I was irate with the customer service in this store. I guess it wasn’t an issue when other girls were trying on dresses and we had to wait our turn in line? In short, we spent quite a bit of money in this store on dresses for our daughters and in turn we were treated very poorly. We very well could have shopped online this year, but everyone knows shopping for something like this is an experience that creates memories. Your staff needs a lesson on kindness and treating customers with respect. From reading other reviews, it sounds like this is a reoccurring pattern. We will not be back and will also be sure to discourage others from shopping here as well."