Tiffany & Co.

"Dropped off a necklace to get serviced since it broke and specifically asked to have it shipped to my house in a different state. Got a confirmation from the store saying it’s ready for pick up and when I try to call, of course nobody answers. It’s ridiculous to have to drive hours to the store because communication with them is impossible."

"Visited this shop with my husband and I wish I hadn’t bothered. The staff ignored us when we first entered the shop, preferring to talk to each other rather than assist us, despite the fact that we were the only customers in the shop. Eventually a man came over to assist us. When I told him what I was looking for, he rolled his eyes at another associate as he headed to get the piece I needed. Unbelievable. I’ll stick to your Providence and NYC locations where the service is much better."

"I had an enchanting experience at Tiffany & Co. From the moment I stepped inside, the store's elegant ambiance transported me into a world of luxury and sophistication. The attention to detail in the store's layout and decor was impressive, perfectly complementing the exquisite jewelry on display. The staff's knowledge and willingness to assist were exceptional, creating a warm and inviting atmosphere while dropping off my precious jewelry. Each piece of jewelry seemed to tell its own story, showcasing impeccable craftsmanship and timeless design. Without a doubt, Tiffany & Co. is a haven for those seeking the finest in jewelry and a truly unforgettable shopping experience. Your needs will be anticipated and you will be provided with complete and accurate information. Simply exceptional."

"I am going to share this here since I have not received a reply to my complaint to customer service in two weeks even with a follow up email. I knew what I was going to be purchasing since I looked online beforehand and I wanted to get it engraved that were not initials. As I walked into the store, a group of sale associates just looked at me, up and down, and continued to talk among themselves while I was looking at them for help. This was on a Friday around 5-6pm, so there were a few customers in the store, but they already were with different associates. They finally sent someone over to me after a few minutes of me waiting by the entrance. I thought that experience was rude and judgemental when I knew what I was going to buy in the store. If it was not a personalized gift, I would have gotten it online! My sales associate was nice, but I felt like I was being rushed out during the process. She explained the different engravings and we confirmed twice on where I would like it. We both pointed at the location of the bracelet. In addition, she told me that it will be ready by the end of the week, but proceeded to tell me it might take longer which was fine because I was planning in advance. Two weeks or so have passed, and I finally got a notice that I can pick up the bracelet. I picked it up two days after the notice. The sales associate who showed me the bracelet wore no gloves when he took it out. He was nice, and I only mentioned this because I noticed a smudge inside the bracelet. However, I tried to wipe it off with a jewelry cloth, and it did not come off. This is minor but disappointing when this is a luxury brand and the bracelet has an ID link which can be noticeable. To add to this disappointment, the engraving placement was wrong, and I did not want to make a commotion in the store since it was getting busier. I was confused because my first sales associate confirmed the placement with me twice and I clearly pointed out where I wanted. It was on the front of the link when I wanted it on the top. The receipt also mentioned top for the engraving. This was my first visit to Tiffany and I will not be going back to this store. I will buy my pieces online instead next time."