Van Cleef & Arpels (Boston - Newbury Street)

40 Newbury Street, Boston, MA 02116

"I visited the boutique on Christmas Eve of 2023 and had the best experience. Coming from Vermont, I was hesitant to visit the boutique to exchange an item I bought online because of the feedback I read here. I thought of visiting a boutique in NY instead. But I took the risk as these are just comments and some might not be true at all. Based on what I experienced, everyone was helpful. Chris the receptionist accommodated me even though I didn’t have an appointment with them (I know that booking is required but I took my chance anyway and I set my expectations that I might not be assisted on the day) I’m glad they were able to squeeze me in. Chris made me feel welcome and offered me something to drink while I waited for an available representative. Jun was the salesperson/representative who assisted me. He was so nice and provided excellent customer service. Angela, who I think is the manager came in to help as well. They provided me with different options about my request for an item exchange. I recommend that anyone around the area should visit them. Everyone is helpful. And trust me, everyone is knowledgeable and well-trained. ❤️"

"I had the most horrendous experience today when visiting to exchange an item. The salesperson was utterly disgustingly rude toward me. I have never felt so humiliated and stereotyped in my life. When I selected the necklace I wanted to try, HE gestured for me to put it on myself. I asked him if he could put it on for me. His response was, you can’t put it on yourself? How do you put it on when you’re at home? When I brought this to the salesperson's attention, he continued to demean me until the manager stepped in, and she completely changed things around. If it weren’t for her professionalism and graciousness, I would have never considered the van Cleef brand again. This experience taught me that there are evil-spirited people wherever you go. It was not just someone having a bad day but a bad character. The experience was supposed to be magical and enjoyable but turned into a nightmare until the manager dedicated her time to overturning the space I was in due to his behavior. She was an angel sent."

"Exquisite offerings and service to match: their attention to detail and making sure the experience of shopping here is without fault or slightest discomfort, this appointment custom(er) care is top level. Kudos to Sophia (and everyone else there) for making our stay so comfortable, always looked after, and making sure every aspect of sizing, adjustment, quality is EXACTLY as we wish! Highest marks!"

"I would give this place a ZERO! I walked in with the intention to buy myself a bracelet. We were treated poorly when we walked in and immediately judged. Our “salesperson” was Stephanie and she was anything but a salesperson. She was rude and condescending and treated us like we were not able to afford anything in the store. You cannot judge a person based on how they are dressed. I was bundled up as it was a cold day and wearing tennis shoes. She was so rude and I refuse to give my business to this store. Horrific!!!! This store should be closed if this is how it treats its customers."

"I normally do not write reviews, but Sophia was just so amazing in helping me choose my first Alhambra necklace for my birthday! She was so sweet, down-to-earth, and helpful. I scheduled an appointment for 1 pm, which lasted about an hour. I felt pampered the entire time. I never felt rushed and Sophia went to great lengths to make sure I was leaving with a piece I loved. Because I was torn between two necklaces, she explained to me in detail the 30-day return policy in case I wanted to return my necklace for another piece. She was extremely patient with me and offered me and my S/O chocolates and beverages. This was such a special experience I'll always remember. Thank you so much, Sophia and VCA Boston!"