Jiffy Lube 191 Needham Street, Newton, MA 02464

"One of the crew spilled oil onto the hot engine. They tried to cover this up by cleaning it off with windshield wiper fluid, but the burning smell was still too awful. I asked them what happened. They said it’s okay. They just cleaned the engine with the said fluid and the smell will go away(they did not tell me what really happened). I drove off, but had to turn around and went back to the shop after a few seconds. The odor was really bad and I had a12yrs son with me in the car. My son said the smell was good, but I told him that it’s not food smell. It’s burning smell and that it will cause us cancers. I told the crews that I knew exactly what happened because I used to be a mechanic. They asked me to pull inside the shop and started to clean the spilled spot again. Once inside the shop, I told them I knew what happened, but what I really needed from them was an apology and that they try their best to fix the problem. Till now, the smell still lingers. Can you refund my money? I have a receipt and a video clip of the crew trying to clean up the mess. Thank you."

"I pulled in on a freezing Sunday morning - low on oil and in need of an oil change. The attendant waved me into the bay right away, assessed what was needed and got to work straight away. I was on my way in 30 minutes. It couldn't have been more efficient or easy. Nice, helpful staff at the Needham Street, Newton, MA location."

"It’s great that you can just show up and get a quick oil change. Very nice staff."

"I would give 0 stars if I could. Went in for an oil change and two days later the protective shield under my car, which I had just replaced six months earlier, was completely mangled because they didn’t screw it back in tightly enough. I was told multiple times that the manager would call and he never did. Basically spent $100 to lose $360. Awful. Save yourself the headache and go to a dealer or experienced mechanic."

"I stopped by here to get my vehicle air conditioning system recharged. I called first to make sure there was available people to work on the vehicle. I pulled into the bay and waited for the worker. He came over to check the vehicle and discovered that it has to be returned to the dealership because the fitting attachment on their machine was not suitable for the attachment underneath the hood of my vehicle."