Geek Squad
About the Business
Geek Squad is a technology support institution located at 1201 Broadway, Saugus, Massachusetts, United States. Our Geek Squad® Agents are experts in all things tech and are ready to assist with any issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we can help install and repair products in your home.
With Total Tech Support, a membership dedicated to supporting all the tech in your home, we can help you with any tech-related needs, no matter where you bought the product. Our In-Home Advisor can visit your home, show you what's possible, and create a customized plan for adding new tech or appliances.
We offer services such as phone repair, Apple repair, computer and tablet setup and repair, TV mounting and repair, smart home installation, appliance repair, MP3 player setup, gaming console repair, camera and camcorder repair, and more. Our Agents are available 24/7 and can provide support online, on the phone, in your home, and at Best Buy stores.
Geek Squad also offers protection plans to ensure your tech stays working like new beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to discuss any questions or concerns you may have about your product. Let Geek Squad help you get the most out of your technology and keep you up-to-date on the latest tech innovations.
Photos
Location & Phone number
1201 Broadway, Saugus, MA 01906, United States
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
10:00 AM - 7:00 PM
Reviews
"While they somewhat tend to be overpriced and slightly under experienced for very advanced networking setups, they are for sure smarter than the average person and there some accountability in having Best Buy back this IT group that will make you feel more secure about having them set it up considering how many scammers are out there as independent contractors who will sneak into your firewall post setup… So where am I going with this, if you don’t have the time to figure this out than they are a no brainer to use."
"Needed to get my iPhone batter changed. The first time I made an appointment was at the Best Buy in Everett and they called the day of to say that they didn’t an actually have someone who could replace batteries. At least they saved me the time of actually going to my appointment. The person who could change my battery at the Best Buy in Saugus called out and they didn’t even call to let me know or cancel my appointment. Wasted 2 hours waiting before my appointment just for them to tell me once again they couldn’t do what my appointment was made for."
"They just push their warranty program when you need something fixed to the point I went somewhere else"
"I came it with a laptop that needed more RAM. I didn't know what type, or how much the machine could take. They sorted it all out quickly, and got me upgraded quickly."
"Very bad customer service. I bought a TV over here and had to wait half an hour for them to get their person in the back to show up and help me load it. I would not go back there ever again."
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