Macy's 1185 Broadway, Saugus, MA 01906

"Unfortunately I had to return my purchase. That, however, gave me the chance to walk around the store since I had not shopped there for a long while. They switched things up some, but I found what I was looking for. I like Macy's, always have."

"This shopping store has been revamped. The cosmetic section has plenty of selection. Don't expect the same from perfumes because bc the majority of them are Thacker employed by others"

"I would like to say first and foremost the thing one factor making this review a 5 star one is Tania Royster. This place was hectic let me tell you. It is the annual Macy’s Christmas rush! Stuff is on the ground, everyone is packed in the back stage section looking for the best of the post black Friday, pre cyber Monday deals. I am overwhelmed with the things in my arms which keep falling and I am embarrassed by the fact I dropped a makeup pallet three times. But then I see Tania and she laughs it off seeing the embarrassment on my face saying not to worry and that it happens to everyone. Later on she sees me again with my Mum and she brings me something to hold my stuff in, telling me to tell the check out people that the I wont be purchasing the item and it would be fine. SHE WAS A GOD SENT. She held it open for me and let me put my stuff in so me and my mum could keep shopping. Finally we were in the backstage checkout line. No joke I stood there for ten minutes. It doesn’t seem like long but it felt it. Then one cashier walked away leaving one poor lady to attend to a full line of 8-12 customers. Here comes our hero again! Tania saw what was happening. She asked where the other checkout person went and with no hesitation jumped in to help! Maybe it was in my head but I feel like some people cheered we were so happy. Im sure the other cashier was grateful too! My mum and I are regular Macy’s shopper and we prefer the one in Peabody but we may be coming to Saugus more because of Tania! She is the Christmas Holiday Hero and deserves a raise! If you’re reading this Tania Merry Christmas/Happy holidays to you and your family!!!!!"

"Horribly disorganized trash pile of a men's section."

"I ordered a shirt for a pickup in this store and I went for the pickup. I picked the shirt and left the store. And found that the magnet security tag was left. Now the store is too far from my place to get rid of this. Poor maintenance."