Stoneham Ford Service 185 Main Street, Stoneham, MA 02180

"Extremely horrible experience trying to work with this dealership on a warranty repair. I had pickup service for my vehicle, but not home delivery. Had to take an Uber and pick up my vehicle without repair. Very cold and unwelcome reception walking into service to pick up my keys."

"Waited 8 months for my vehicle to be brought in for recalls. Mentioned a continuous issue with my roof rails being loose and repaired multiple times by Ford, since owning the vehicle which was purchased new. Charged $161.95 and the job was not performed correctly. Also, a miscommunication on how this work was being scheduled. A photo of how the roof rails look after the repair is attached."

"I have to say as a woman who really doesn't know as much as she should about cars, the stereotypes of talking to the men were too accurate here. I had all this information I prepared about the problem with all the details, including the details of my last servicing. The person checking me in hardly looked at it and handed it back to me. He continued to ask me questions and then interrupt my answers. Once the problem was figured out, it was hard to get them to explain the problems in detail to me and just said it wasn't worth fixing (true - it was an expensive repair, but still, I'd like to understand what the issue was. Saying your brakes are bad is useless to me) The only reason I give 2 stars is because of Steve - I was waiting for my ride and he informed me of the FREE delivery and pickup service and gave me his information. When my car was ready to be picked up, I gave him a call and he helped get my car back to me within an hour! Very grateful for this service and for Steve for making my day :)"

"The service department and staff are great. Unfortunately after buying 4 vehicles from them I can't get scheduled for 2 recalls for 5 months!"

"The service department is horrible. From the people up front to the guy who changes your oil. No one has the time or day to hear what you have to say. They treat people like they are idiots. I’ve been blown off so many times, just because they don’t want to do the work. If you have a choice DON’T USE STONEHOM FORD. #MikeDoherty#hacks"