CVS

"Waited on phone for 11/2 hours to talk to pharmacy about my child’s medication,then 5 o’clock came and got disconnected because they must of closed… this store has been joke for years!"

"I go to go to minute clinic that I scheduled drive all the way there and waited 20 minutes and they send me a text saying sorry! Your appointments canceled! … no one even comes and tells me. Ridiculous. Next time don’t put the appointment times and don’t wait 20 minutes after my time to tell me. What a waste of time"

"Other than rare neutral experiences at the pharmacy I have largely had negative ones. They generally seem put out by having to deal with customers. My most recent experience will prevent me from ever going there again. I set up a Covid booster on line Saturday. The site said I was good to go and I am eligible due to asthma and autoimmune issues. I got there and a young woman turned me away saying I was not eligible in spite of seeing my card which clearly shows I have gotten a booster there before. I regret not pushing back more but I just didn’t have the energy to pushback yesterday. Now I have to get it at my doctor’s office Monday which I was trying to avoid in case it makes me sick because I can’t afford to miss work. The reason for two versus one stars is there are a few sweet people at the front of the store. But the pharmacy is consistently poor service."

"I would give negative stars if I could. My daughter is on a medicine that needs to be picked up within 4 days of her lab results. Labs came back on Wednesday and doc sent in prescription in a Wednesday. I went on the pharmacy app and it said they had the prescription and that it would be ready by Friday afternoon. Went to pick up the med and the tech said there was no prescription but that they would reach out to the doctor to get one. Since it was a Friday afternoon, he said it wouldn’t happen until Monday, which would be too late. What happened to the prescription is what I want to know. I called the after hours physician who verified that a prescription had been electronically sent on Monday. After pulling teeth with the triage nurse, because I knew I would get nowhere with the pharmacy, they got one calked in 8 hours before it would have been too late. When my daughters doctor got the message on Monday morning, she called CVS pharmacy to find out what had gone wrong, the tech hung up on her. Now I am trying to find a new pharmacy."

"I wish pharmacists would give their names when you call, there is one woman that is always very rude when you call---it sounds like you're inconceniencing her by calling. It seems like lots of people in these reviews have dealt with the same woman. I don't want to give less than 3 stars because otherwise I find their services to be great, but this woman really makes the experience frustrating."