Dan's Auto Repair 124 Pond Street, Billerica, MA 01821

"They fixed the issue I had with my car and got it back to me in a timely manner. Jessie was excellent at explaining everything. I would definitely go back there as they run a professional and clean shop!"

"Wow. Wow. Wow. This place is excellent in every meaningful way. The cleanliness of not just the waiting room, but also every single repair bay — there isn’t a single oil slick or misplaced tool in the whole damn place. The customer service is top-notch — Dan, Jesse, and the whole gang made an immediate impression of honesty, considerateness, and experience. I brought in a set of wheels for them to install on a car that is new to me with unconventional lugs. I thought I purchased the proper fitment, but Jesse went way out of his way to help me understand where the fitment was off by taking his time to draw out on paper the difference between the two lugs in a way that I could easily understand. Being new to the area, I think I’ve found my go-to repair shop! Thanks, Dan & Jesse!"

"We've been going to Dan's for more years than I can count. He did a pretty big job on my car and let me know ahead of time it might take 2 days to complete. It only took 1 day to complete to my surprise. I'll never go any place else!!"

"I've been taking two family cars to Dan's for about 16 years with no complaints. I took my car in for a scheduled oil change, but a couple of days later my oil change light went on when I was about 30 miles from home. I called the next morning and spoke to a "young lady" about the situation then dropped off my car. When I arrived to pick it up that evening I was verbally reprimanded by Dan's head mechanic (Jesse) for being extremely rude to the "young lady" that morning, bringing her to tears. Dan stood about ten feet behind the counter like he feared I would start a physical confrontation. It appeared to me that the mechanic was doing all the talking with a threatening tone .I'm a man in my mid 70s and I carry a cain for balance. That's right, I'm a pretty threatening figure to a mechanic in what appears to be 30+ years old, I stood there listening to Jesse's verbal assault, in shock,with no defense because I didn't meet my "young lady" "young lady" "young lady" accuser nor was I told what I said to her over the phone that was so upsetting that she was brought to tears. Dan's only comment was "Your car is out front, GOOD BYE MR. _______. In a tone that suggested "Don't come back here again" I'm paraphrasing. This complaint is intended more for Dan's eyes only. I just can't believe he stood there and listened to his mechanic's verbal assault on a customer of 16 years without a single complaint. As you can see by reading other reviews about Dan's Auto, I will add that I have ALWAYS been satisfied with the work, cleanliness of the waiting room, and speed and efficiency of Dan's. I'm disappointed also that I'm still in search of a comparable auto repair shop."

"This shop was amazing! I’ve been in the motor car business my entire life but I’ve never been in an independent shops repair center lounge waiting area as comfortable as this one. And service,the last day of the month I went for a sticker I waited inside in the air conditioned comfort while my car was inspected, paid my $35 state inspection fee and my car was ready for me with the door open. No long lines I I’m just can’t sing enough praises for Dan’s Auto repair of Billerica."