Bernardi Honda in Natick Service Center

"If I could leave zero stars I would. Brought the car in for a free recall service. I had to call back several times to get an update on when the car would be ready for pickup. Was told each time that they would call be back asap, no one ever called despite waiting several hours. Service department is unprofessional and not communicative. First and last time I EVER lease a car from this Honda dealership. There are much better options elsewhere in Mass."

"Great place to buy a new car. Superb customer service and respect to accommodate the customer and their needs. Sales people like Dave and sales manager Scott are fantastic people to work with, highly recommend them!"

"Extremely friendly and efficient service by Dan. Pleasantly surprised to have a complimentary Lyft booked both while dropping off and picking up my car from here!"

"They did a perfectly fine job and had a reasonable and friendly front staff, but the feedback from the tech had typos and quoted me at $1400 to replace front and rear brake pads+rotors. It felt shameless, as if they thought I would just accept any price. The first local guy I called did the same work the next day for $900. I would advise to get as little done here as possible and support local business. It also feels a little dishonest when the bill comes and replacing a $30 fluid costs $200."

"I requested my 2023 Accord, for its first oil change, and tire rotation, plus a software update recall. The service advisor Ryan is fantastic. But my experience with the tech, not so much. I waited for almost 3 hrs, despite I have a reservation. 1. The software could not be updated, was told to come back 2. When I got home, I noticed my tires did not get rotated, which I paid for. 3. The oil life indicator did not get reset. I called Ryan, and he was very apologetic and got me a free alignment for the next time. So my experience is a mixed bag. They need to have better quality control in their service department."