Audi Natick Service Center,

549 Worcester Street, Natick, MA 01760

"Audi Natick service department always goes above and beyond to make me feel appreciated and educated about what they’re doing on mu Audi 6. This last repair was more intricate than expected and they still made the whole process easy and convenient for me. I was provided with a great courtesy vehicle so I could get back to my life and they communicated with me the whole time. I love the whole team and appreciate their commitment to customer service and their crazy. Thank you"

"The staff are very professional and the service is great! They sent a video of my car after cleaning it and gave updates every step of the way. Highly recommend them!!"

"The service department at Audi Natick is always fantastic. very responsive. They investigate any issue and always provide great real time update. There are dealerships that are closer to my house, but I would only want to go to Audi Natck based on my experience over the past 10 years"

"This dealership provides a thorough analysis of all the mechanics of your car through a detailed video as the mechanic is working on it. This is followed by a conversation with a service manager as to which items need immediate replacement and which do not. My car had a complicated issue to figure out the origin and they were diligent in running tests to figure it out no matter how many days it took. . I also appreciate that they saved me a ton of money by running larger expensive fixes through my extended warranty to see if the can pass savings onto me."

"I purchased the service plan when I bought my car, which is pricey to begin with. Well, I needed new brakes, only to be told that rotors are not covered. I called the dealer to verify, did not receive a call back. When I showed up in person, they tried to upsell me on a service plan that does cover rotors, after initially dodging me. I also needed 2 tires, an alignment, and balancing, for which I was quoted over $900. I got the exact same tires and service (you must, with AWD unless changing all 4) at town fair for $420. The general lack of transparency is really terrible. They may not have done anything wrong, but they’re so shady about everything, it leaves you with the icky feeling that you’re being bamboozled. I thought the whole point of purchasing a maintenance plan was to avoid the hassle and surprise charges. Certainly NOT worth the $3300 premium."