Boulanger's Plumbing & Heating, Inc. 373 Main Street, Easthampton, MA 01027

"Whoever drives the van for this company is reckless and incompetent. I reported the LP # to mass state police so they can hopefully get this clown off the road."

"Boulanger's came to hook up a new gas dryer in an incredibly tight space. We had no way of knowing how the previous installation was done, and it wasn't to code. The plumber who came out had to solve a pretty intricate puzzle and squeeze into incredibly small spaces to get it done right and to code. While they were here, they also checked our water pressure and explained some of the plumbing mysteries we had in the house. We were thrilled with the work and service!"

"I used Girard Heating for years and they were now doing something different so they referred Boulanger's to me. Going back and forth for a year I finally spoke with John. I asked if they had a yearly contract where they would come out and check the heating in the fall and air conditioner in the spring. He said we would have to check to see what system you have. They came out and serviced my heating system. Well to me that is not checking to see what type of system I have. When I asked about just checking he said that this is the way they check systems. After $450 later he begins to tell me that they don't have contracts like that. Do you think he could have told me that before they charged me $450??? On top of that the service guy tried to tell me something was wrong with my system (that was only 2 years old) and he didn't even take the old filter. He left it in the corner of my basement. Seriously??? If I could give a zero I would. To not even answer the question of "no sorry we don't have contracts like that" would have been a good enough answer for me but to charge to do service on something that you were only supposed to check is just horrible."

"Plumber came out to install a utility sink with a pump. Afterwards the water would back up and shoot out of the stand pipe. There was no valve installed to control the flow even though one was included with the pump. Plumber came back and fixed the installation and the sink now works great. I am giving the 1 star because I was charged over 200 dollars for the second visit which was only required because of an improper installation the first time. *update* they are cutting the 200 dollars down to 100 dollars. I still don't think this is fair. The improper installation was the reason for the return visit. But I will bump my review up to 2 stars because at least they did something."

"On the recommendation of some local folks, I decided to give Boulanger's a try. I had a leaking shower valve and needed someone to come in and fix it up. Their cost to show up was $175 which, if the job got done, would have been ok. I was told that they only carry certain parts on the truck and ordering parts of an off brand company may impact this visit fee. So the plumber came out, very professional, very helpful in determining that I did, in fact, have parts that they did not carry. He helped me find them on Amazon and buy them. For this visit, he helpfully billed me $75 which I was not expecting. I scheduled an install visit for my newly arrived parts. The plumber was again very professional, did the install, and all appeared well. For this I was charged $175 (again expected). The next day the valve started to "aggressively leak" anytime water was turned on elsewhere in the house. So I called Boulangers about a warranty visit on the work. I asked about a warranty for the installation itself, but the cagily told me that they did not warranty that brand of parts. I asked for, but never received a specific answer about what their policy covered and and no referral to any sort of documented warranty policy, anywhere. I had to fix the issue, so after much back and forth they dispatched another plumber to come out and fix the prior install. This team came out, fixed it up in about 10 minutes by reinstalling the same parts that were poorly installed to begin with. Another $175 bill showed up. I called them and emailed them about the warranty policy. Never got a response. So I am writing this review. Basically if Boulangers did not install the thing you want them to work on you should beware. I gave them 3 stars for the people that showed up at my house - they were good. The company they work for, not so much. I am looking elsewhere for my future plumbing needs."