ESP Auto Inc

"Updating my review to add an actual review. I have used them twice and they have been so fantastic and reasonably priced. I'm not from the area, I moved here a few years ago and trying to find an honest mechanic is difficult. Especially being out of state from Maine. They are beyond honest and can communicate very well Both were done in less than 3 days. Even referred my coworker whose serpentine belt was going. They really helped her out and worked with her on what is needed to keep it maintained until they are able to replace. 10/10"

"I've been going to ESP for 5+ years, and they're always friendly, plainly explain what needs to be done, and do good work. Their waiting room is clean and welcoming, they have a bathroom for customers, and they provide rides to/from customer homes if nearby."

"I can’t say enough good things about the folks here at ESP, and I’ve been bringing my vehicles to them for the past 12 years. They’re kind and honest people. Whether it’s been a big or small issue, they’ve always seemed honest and shared all information with me before doing any work. As long as I’m living in the Valley, ESP will always have my business."

"I was doing a Google search for mechanics in Easthampton and in my opinion these folks are not highly rated enough! They were one of two shops that even answered the phone and the only one with a cheerful voice on the other end. They were flexible with my scheduling needs in terms of dropping off and picking up my vehicle. When I came in the morning to drop off the vehicle they were a little busy but the gentleman at the counter greeted each customer the same and was really kind and attentive as he talked to everyone. What I anticipated to be hundreds of dollars to fix my horn turned out to be an easy 30. They called and explained everything they did to my car as well as an estimate and detailed explanation of future repairs should they be needed. I also have to say the three photos of their mechanics over the years on the wall in the lobby put the biggest smile on my face. SO HAPPY I found them."

"I just had my second experience with ESP and felt the need to write in. The first time I went to ESP was about two years ago when my car sounded 'congested' and they had to put in an entirely new exhaust system for me. Recently I had my check engine light on. I initially had it checked out by a larger name brand place in Northampton and they simply plugged in the diagnostic and said it was a catalytic converter code, and quoted me at $1800, to fix and wanted to do it ASAP, no further info. I decided to take it back to ESP for a second opinion and I'm glad I did. I got a phone call from them THOROUGHLY explaining all the tests they had put the car through and all the possible issues it could be having. They let me know the engine light was now off but we put a plan in place for if it came back on, along with an estimate of how much that would cost later. They let me know it was not the converter that was faulty, but a sensor- which costs $400 to replace as opposed to $1800. HUGE difference to the wallet. At ESP they are always friendly, reliable, thorough. They let you know what is wrong with your car with transparent and understandable information, and are not trying to rip you off. I love this local business and will continue to use them for all repairs moving forward!! I cannot say enough good things. Plus they are right in town, and so am I, so the convenience of walking there is great for me. I don't ever feel too stranded without my vehicle. I have a 2014 car with 80K miles on it- I'm not looking to spend money on major repairs when they aren't necessary. I know I can trust ESP to not try to con me out of thousands of dollars. A true gem in the neighborhood. Thank you ESP!!"