JOANN Fabric and Crafts

"Went into the Topsham Maine shop after work yesterday. Looked all around the store trying to find somethings for a little craft I was working on for a Baby Shower today. I walked up to the register to ask where I might be able to find some items, I had some tiny flowers I liked. The girl at the register when I asked her where to find these things, her reply was "I don't know" and she rang me out. I was left to go somewhere else to find what I needed, I am totally disappointed with this store. I will not be coming back."

"This is absolutely the most wonderful store that I have ever walked into to purchase fabric fabric and more fabric endless choices"

"I hate dealing with incompetent people! I spent a very long time selecting 9 Christmas ornaments, marked “buy 1, get 2 free” They rang up at 50% off! The associate apologized, saying “that’s the way they ring up, I can’t change it” she consulted with another associate (a supervisor?) who said “this is actually a better deal”… where did she go to school??? 50% off is NOT better than buy 1, get 2 free! Her solution: she went and removed the sign, but did not honor it, even though it was her mistake! I ended up returning all of them… shopping at Joanne’s was a terrible waste of my time. I WILL NOT be back. Topshan ME, returned merchandise at3:37pm, 10/22/23."

"I was trying to buy a yard spinner that was broken and missing the post to go into the ground. The employees here just seemed to want to talk behind the register and take my information to “look out for it” instead of providing service to help me find the missing pieces."

"Very disappointed. They claim a "hassle free return policy" and don't mean sewing machines. This is not posted nor communicated in any way. While I understand the employees do not make this policy - the customer service was not only not helpful , they were rude about it. Saying that they (sewing machines) just end up in the dumpster and having NO sympathy or acknowledgment that I have essentially $140 paperweight. They say all over the store that it's hassle free returns and that's just not true. If selling something that doesn't apply for regular return, it should be made known via a sign and verbally communicated. I will be contacting corporate at how poorly the manager handle this."