The Home Depot

"Home Depot’s strength are the wonderful and helpful staff. Topsham excels. This is what saved this from a three star rating. I had a cart full of items, went through self pay and then found out there’s no Apply pay. No signs, no warning. Was directed to customer service where confusion reigned. All major stores take virtual payment. Home Depot has to figure this out or I will be forced to head to Lowe’s after 20 years."

"We visit this Home Depot location often, and the service is always excellent. But while purchasing a new barbecue grill last weekend, we received some of the best service ever from a phenomenal associate named Trish. Not only did she help us load our grill into our car with a friendly, kind personality, but when it got a bit stuck: she offered to drive it to our house after her shift. (We made it fit, so no worries!) Trish is an absolute rock star, and we were so impressed by her amazing kindness and outstanding customer service. Thank you to Trish and the entire Home Depot Topsham crew: we are so lucky to have you all in our community!!!"

"People working there are always available, but self checkout is sometimes your best 2nd option. Takes awhile to get checked out. Only four and 2 are card only. Usually only the one cashier at the end is open . Lumber stuff usually. Line gets long and arduous. 50/50 closet one around work."

"Joyce at the Topsham Home Depot was So WONDERFUL tonight! I was at home in Bath trying to push an order through for 3 appliances and needed help due to technical issues. My husband and I drove over to Topsham. We found Joyce. She was wearing so many different hats covering several departments, covering a dinner break and running the service desk! She delivered service with a smile, but most of all her KNOWLEDGE! She was well rounded in all aspects of each department. She knew her stuff! I hope the store manager knows how lucky they are to have her!! I am rating my experience 5 stars. Hold onto your tenured employee’s and reward Joyce with some type of incentive! She is the foundation of your success!"

"DO NOT BUY LAWN MOWERS FROM THEM. I spent $2600 before tax on a Toro Zero Turn 42" mower. I have never spent that kind of money on something to take care of my yard before and expected it to be a fun experience to have a nicer lawn mower. I spent extra money renting a UHAUL truck and trailer when free delivery was included so I didn't have to wait the extra 2-3 weeks for it to be delivered. After getting it home and carefully reading through the instruction manual, I spent an hour and a half trying to get it to start. I'm fairly sure the battery is dead but I don't have a volt meter to test it. The mower does not turn over at all when turning the key. I made sure all the built in safeties were satisfied and poured through the manual another 2 times thinking I had missed something. I put gas in the tank and checked the oil level. I took the engine cover off and discovered the main drive was all rusted and was in contact with a part that it shouldn't be in contact with! I called and the Home Depot managers won't send a truck to come get it because they didn't deliver it! So they expect me to spend more money on a UHAUL to return a defective product that they sold me as "brand new". You can decide for yourself if the pictures below look brand new or not. Needless to say, I will never buy a lawn mower or anything else they are showing off outside from Home Depot again. UPDATE: I called customer service and they told me even though it was FREE DELIVERY I passed on using, they would not pick it up for free because they didn't deliver it. This is realistically a scam at this point. They sold me an expensive defective product and won't pick it up without charging me close to $80! So instead of potentially offering to reimburse me for what I spent to have it early, they are now trying to get more money out of me. At this point I'm just completely dumbfounded on how this is ok. If I could give 0 stars, I would."