Moody's Collision Center 631 Elm Street, Biddeford, ME 04005

"With a very friendly and informative staff, I had zero stress with Moodys. My car repair and rental process was easy and quick!"

"Coffee ☕ is very strong. Yes it does wake you up"

"They were extremely quick, professional, and accommodating. My car insurance dropped the ball pretty hard and they picked up the slack and saved me a lot of frustration and time."

"Brought car to Moodys in early April after I was in a car accident. An appraiser came out, sent quote to insurance company, all was agreed upon. An amendment was needed, done fine, and car was returned to me apprx 2 months later. The car was not completely fixed however. I called Moodys and spoke with “Moodys Employee 1” who said it was probably just rust from sitting for so long. Drive it for a bit, jam on the brakes to clear the rust. After a bit, no success. I call them back, brought it in and ME1 test drove it, recognized the brakes were not correct. Said he would order parts, call me when they were in, and finalize the repairs. I emailed my insurance company to keep them aware. My rep had been in contact with Moodys all along and had already paid out the claim. Another amendment would be needed. This was July 23. I kept calling Moodys every couple weeks to check on “parts”. Eventually in September, now passed on to Moodys Employee 2 who said they’re too busy, but would take the car in, flatbed it to dealership to fix because they were so behind on jobs. I did this and received rental car on Sept 29. ME2 called same day, left a message saying car was fixed, still at dealership and he would call back when it arrived. My car has an app that has current gps location. I did not hear from ME2 again. My app showed car was still at dealership. Despite this, and giving it some time (considering it has now been 6 months since my car first went in. I thought they were really understaffed and really behind) called to inquire as to when I could get my car. Was informed ME2 was no longer employed there. Passed back to ME1. ME1 said all is complete and they’d been calling me to come get it. I never received a voicemail after ME2 said he would call again. I go in next day to return rental (Kia) and pick up my car (Volvo). Everything was fine when I did this. Nobody mentioned that I would be charged for the rental car or any portion of it. A week later, I receive a call from Enterprise Rental Car. Moodys refusing to pay the bill now. I call my insurance company for advice. The insurance company said that not only did Moodys not contact them, nor did they submit another amendment, but they are not allowed to subcontract out repair work. Especially when my car was still under warranty. The insurance company did not sign off on the brakes. A lot went wrong and concerned the insurance folks. My insurance company is doing an investigation as is my credit card company for the rental car charge. Moodys refusing to accept responsibility for all of the rental car days and never told me I would be charged for it or any part of it. I have also been advised to report them to the Bureau of Motor Vehicles."

"Very nice people, but awful final product. A guy backed into me and I had to wait months for them to do the repair. The repair took a little over a week witch was fine. I pick up the car and from first glance it looks ok. I inspect it more the next day in the sun and notice that the trunk is hitting the tail light and that the truck or bumper was put on crooked. I brought it back and let them know of my concerns. They pushed the tail light over but didn't address the truck and bumper not being even or the fact that the paint they did looks like an orange peel. Very disappointed and will never bring a vehicle to a Moody's again."