Prompto 10 Minute Oil Change

"Dover Prompto is hands down the BEST place to bring your vehicle for an oil change. When they say 10 minutes they mean it! I’ve been bringing my vehicles in for 7-8+ years and it’s always the same staff- Each one is kind, knowledgeable, open and honest about what your vehicle needs, which I greatly appreciate. 10/10"

"This Prompto refused to help two older women who broke down directly across from near Chili’s. a young woman and man helped push my car to safety.. I went to the manager to ask if someone could help. The need oil light was on.. The manager refused to help. One of his employees offered to help after his shift was over. He never came. They never helped. Finally someone from another business helped. I needed oil was all.. Prompto’s manager was rude and unhelpful! Why this second review? What they did was very wrong! I’m from Dover,. The character of that Prompto manger was poor. There were two witnesses who saw the whole ordeal…. It DID happen! An apology is what was warranted. Not lies…"

"Terrible manager.. Two elderly women broke down at night right across the street from them.. They needed either oil or transmission fluid.. The MANAGER REFUSED TO HELP THESE TWO ELDERLY WOMEN… One employee said he come across and help AFTER his shift.. NO ONE CAME TO HELP THE WOMEN.. ALL THE EMPLOYEES LEFT WITHOUT EVEN CHECKING ON THE TWO OLDER LADIES… TERRIBLE.. BELOW THE OWNER OR MANAGER are either NOT KNOWLEDGEABLE OF THE SITUATION NO ONE HELPED THE ELDERLY LADIES.. In fact They will come by tomorrow and converse.. Also there were two other witnesses…. Integrity ? Nope"

"I went to them for years, and they were always very good people and did a great job. I recently went in with a new car for mt first oil change. They started taking it all apart, then tell me they don't have my oil filter so I have to go somewhere else. They close me up and I go home. As I get home my car is smoking like crazy, so I go straight for the hood. They didn't put my oil cap back on and it boiled over all over my clean engine, I'm lucky I didn't run completely out of oil. They also broke the clips on my engine cover so I have to replace that. Moral of the story, you're better off doing the oil change yourself, and I will never bring another vehicle to them again."

"Raf, the manager of the Dover locations runs an amazing operation here. I was in and out in under 10 minutes for an oil change, filter replacement and got washer fluid topped off. Everything was performed effectively and efficiently at an unbeatable price. Cannot recommend enough."