Bill Dube Ford

"Had always ture lure gone on and needed to get to Portsmouth for an appointment. They took the car right away to put air in the tires and found a nail. They said it could be patched and knew I had the appointment and said they could get it done in time. They did!!! So polite and helpful. Will be back."

"We've had very troubling experiences in the past 3 years with this company. One instance could have killed my husband 2 years ago. From handing us the wrong keys twice in 5 minutes to having all handloose lug nuts, to charging us for a tire rotation that wasn't done. My last straw was 2 weeks ago when they charged us for a brake job we never approved. Our bill went from $800 to $1,300 on our card without a call for approval. Nick, the service manager was nothing short of avoiding the whole situation and repeatedly made no attempt to call me back for 2 weeks! I was absolutely upset. I finally received a call back from the owner after leaving her a message and though she ultimately decided to refund some of the brake cost after extensively explaining our situation, she made it clear we didn't really deserve it. I told her if she could refund the money, we'd be going elsewhere from now on. No sooner I said we no longer want to take our vehicles there and I've left a review online, she retracted her refund statement. Classy. I'm an angry customer. My husband and I are nothing but understanding, honest people. We are selfless people, but when we get drug through the ringer time and again by the same company, I'll put my foot down. $170 refund is better deserved by the company than a family who never wanted $420 taken out of their account in the first place. Everyone loses here."

"Awesome experience getting new tires at Quick Lane in Dover. Great customer service, everyone was friendly, and customers as well as employees wore masks. Highly recommend."

"They were great. Had my car at Portsmouth ford to change the oil. The tech said he couldn't get my drain plug off? I called quicklane in dover they had no issue quickly taking care of my simple problem. Quick and professional. Will be using them from here on out."

"I have 5 late model Fords in my family that we only bring to the Bill Dube Quick Lube & Tire Center. Steve and the entire staff there are very accommodating, friendly, knowledgeable and the pricing is very competitive. I would certainly recommend them for the servicing of your vehicle. Jim Welch"