Emerson Chevrolet Buick

"A few issues occurred on this visit. Oil was left on top of engine after oil change. I had to clean it. I have photos of how it was left, sloppy. They wanted to charge $130.00 to charge the engine air filter. I ended up doing this myself in 10 minutes (after cleaning up the oil mess) with air filter from a local auto parts store for $40.00. The vehicle didn’t pass inspection, which I was charged for, due to worn tires. The wear on the tires was on the inside edge of all four tires. The tires were purchased at Emerson in July 22. They were properly inflated and rotated by Emerson at each visit. When the tires were purchased a suspension component was replaced and the vehicle was aligned by Emerson. The tires have around 30,000 miles on them. When we asked about warranty on the tires, we were told there isn’t one. We were handed a quote for replacement tires, the same make and model on the vehicle. The product description on the new tires advertise a 62,000 mile warranty. I contacted th service department Emerson 12/14 this morning regarding this issue. I described the situation to a service representative. He said the inspection is non refundable and that I would have to speak to the service manager, who wasn’t in the building. I called later asking for the service manager, was told he wasn’t in. I left a voicemail describing the issues I have and didn’t receive a call back by close of business 12/14. I am at this point very hesitant of doing further business with the service department. This may impact future dealings with Emerson for replacement vehicles. I own three Chevrolet vehicles and drive a fourth company vehicle that is a Chevrolet."

"After being brushed off by the service department for over a week, we paid to tow the truck from Emerson to a private shop and repairs were made within 24 hours. They originally charged us $330 but refunded $100 after I complained. We definitely will not be returning to purchase or service any more trucks."

"I went to the service department 2 times now. They first did an oil change and tire rotation, the second they put on a new side mirror for me. Every time I have been getting excellent service. From purchasing my car to getting it fixed and maintenance on it no complaints."

"Smooth and easy purchase! Josh was a great salesman, not pushy at all. Went in and told him what I was looking for in a certain payment range and he got me right where I needed to be and in a vehicle I wanted to be in. Will absolutely recommend him!!!!"

"These guys gave me a great deal and a beautiful truck! Very pleased with my experience in purchasing my 2021 Chevy trail boss from the salesman to the guys in the garage to the front desk. This truck is awesome! I told my salesman I live to hunt and fish and travel deep in the North Maine Woods and he hooked me up! After owning this truck for the first year I’m so happy with it I can’t put it into words. I love the heated steering wheel and seats, and also being able to start my truck from my phone! I work shift work so living here In Maine it’s perfect. Will definitely be doing business again when it’s time to upgrade my wifes rig! Thank you Emerson Chevy! 10/10!"