Pep Boys

"The Staff were very friendly and accommodating! Mechanics were knowledgeable and helped me decide on bringing my car in for other service that was quoted by a specialist mechanic elsewhere for almost twice as much! Took great care with my car and quoted me future service at a very competitive rate! Will be doing future business for sure!"

"I started going to Pep boys after a bad experience at VIP tire. They fixed their mistakes free of charge. I've been going to Pep boys in auburn ever since. Always nice, helpful, they never try to up sell unnecessary services, and it's always quick. They've got a lifetime customer."

"I called in and made an appointment for an oil change for the following day, and was told all was good for 3:00pm. I went in for the service as scheduled, but was asked if I would mind waiting a couple hours since they were backed up. I asked why and was told that there were several last minute seasonal tire changes lined up. Being puzzled how that could be, since I had an appointment, I asked for clarification if appointments were overbooked. The first response was to blame me for booking online. I explained that I called to book and ended up schedule service elsewhere where scheduled appointments are honored. This is not the first time that I have had trouble getting service at Pep Boys. The previous time, I did go online to schedule only to find out that no one had time to do the service (although the online site showed availability). It seems that the online service is broke and is creating chaos and confusion with this company. I do not recommend going to Pep Boys for any work!"

"Will never go here again. Oil change and tire rotation. Well, truck was ready and went out to leave. Noticed right off that the tires did not get rotated. Went back in to tell them. They pulled it back in to rotate tires. About half way home the air sensors went off. After rotating tires they never corrected the air pressure. (F350) 60psi in the front 80psi in the rear. So corrected that at home and while doing that noticed the chrome center caps scratched all to hell. These guys know how much it costs to replace 1 center cap? Why the hell would you lay it down on the chrome side anyway? Also no sticker to show when the next oil change it due. Would not recommend this location."

"Had a flat tire and I made appointment to replace both front tires. They tried to force me to buy all 4. On the counter next to the register was a notebook that had a checklist for the employees. At the bottom of that checklist in bold letters it said "This store must make budget every single day!" This isn't a business that's thriving. This is a business that's trying to get as much of your money as it can. You will not find deals here. Pep boys is done. Hopefully they can find jobs where they don't need to read or write. Edit: instead of a generic reply why don't you tell me why the tires in the photos required replacing? You are thieves. Plain and simple."