Jos A. Bank

"Outstanding experience at Mansfield location. The gentleman who helped me ( I believe the store manager, but don’t recall his name) know the products well, helped me select a new suit, did the measurements, and had it ready for pickup the next day. Excellent service."

"I like the clothing there, however, the staff can be incredibly rude. One woman is always rude when I walk in. There was another woman in there that was extremely nice. Being pleasant goes a long way."

"Stay away if you’re needing a wedding tux! Unhappy with my rental and lack of ownership of the issues. Cufflinks snapped off, jacket dirty, pants ironed like hospital pants, white shirt worn to shreds…when I brought this up to the staff at the store they said ‘Our rentals come from a warehouse…explore the website and contact them, but did the shoes fit?"

"Isis was an absolute pleasure to have assist me shopping. It wasn’t even 20 seconds before she asked me if I needed help (which i did!). She listened to what i wanted in the suit and complemented the ideas i had perfectly with good color and style. Her knowledge of the inventory was incredible and she was very personable and friendly. I highly recommend her for a raise / promotion. I will be returning to this store for sure because of her..thank you!!"

"Would give a 0 if possible. Bought a suit the end of August only wore it once. I did not spill anything on it. Went to get it dry cleaned and the entire suit smelled horrible. You would have thought someone rolled my entire suit in throw up. My dry cleaner let me know she had issues with jos a banks suits smelling like this before because they use K-4 and heated hydro cleaner when the tailors they use clean the suits before sending them out. When I took my suit back to the store I was informed they could only mail me a check and not give me my refund. There. I also got a very rude remark from an employee I wasn’t dealing with letting me know I was wrong about why my suit smelled like he was with me when I wore it ONE time. Bought the suit for a wedding and a funeral. Could not even wear it a second time because of the awful smell. I called the corporate office where they let me know they couldn’t help me other than a refund and when I spoke with them saying I need someone with more authority who could make the decision to give me a refund and a new suit for free because I wasn’t paying for a new suit not knowing if another suit would smell like vomit after wearing one. The gentleman I was with said he is allowed to make the decision but was choosing not to. Over all rude remarks from Mansfield instore employee and awful customer service from the corporate office. After looking at other comments on here I wish I checked the comments before buying at jos a banks. Other people’s comments would have saved me all this time. After going up as high as I could with corporate Terrance was able to finally help me and was great."