VIP Tires & Service 418 Main Street, Gorham, NH 03581

"Outstanding Customer Service from Dan, Justin and forgot the other name who was working on my truck. They went above and beyond to make sure I would be Rroad worthy for my trip. Very comfortable environment great workers all around"

"Nice place and helpful people. Got my snow tires on my new car. It is cool that you can watch the guys work through a big window into the garage. I saw them do some cool things. One suggestion is maybe to add in a vending machine that takes cards forthose who don't carry cash. Or even add a little snack basket in the coffee area with cracker and cookies. I was peckish while waiting and luckily found a belvita snack in my purse. Super cool place though. I really got a kick out of the Christmas tree made of different sized tires. ☺"

"Fantastic place to get an oil change and new tires. They work super quick and have your best interests in mind at all times."

"Was there 2 weeks ago to get a tire replaced and all tires rotated, the tech informed me that my left rear wheel bearing was in need of replacement. I couldn't do it that day, so I called this past Monday to schedule the replacement and a diagnostic of my front end. I spoke with Scot and he told me to have the vehicle there at 8am on Friday. Had to get up at 5:30am to make the drive (I live an hour+ north of the shop). I arrived at about 7:45am and spoke with Dan, who has been nothing but gracious and helpful to me every time I've been in, but he told me that the part was never ordered and he couldn't get it there before 2pm. I can not wait around all day for a part to arrive that should have been ordered days before. He did get me right in for the oil change I needed and the diagnostic of my front end, but I have to take another hour+ drive tomorrow to get the original work done that was scheduled for today. This is absolutely unacceptable for any business. I am paying twice the gas, plus twice the wear and tear on my vehicle because scot failed to order a part or even put my appointment into the system. If I do not hear from someone in customer service regarding this issue I will be contacting corporate offices directly. I have done a lot of business with VIP over the years and never have I had to deal with this level of inadequacy. EDIT: Dan is one very professional gentleman, when I got back to the shop to pick up my vehicle he walked me through everything and had already ordered the parts needed. He had even contacted my warranty company and got payment approval for the work that is needed. He took excellent care of me and made things right. Dan deserves all of the credit for keeping me as a loyal customer. This was the first time I have had any issues with service at this location, and was beyond thrilled with the way Dan handled everything. He even called me after I left to discuss my review and offered to do more to make it right. I am not one to complain about things, but when necessary I will. He did what was right and fair by me, and I look forward to continuing doing business with VIP. If someone in the corporate offices reads this, please be sure to pass on my appreciation!"

"The service was fast! I got a flat tire, and needed a tire change quickly, since my job is over a hundred miles away. I either stopped there on a slow day, or they were just that good, but I got two new tires within an hour of a drop-in. The waiting room chairs were fairly comfy, and I got free coffee. Everyone was friendly, and the service guys explained everything they did."