Party City 1660 Soldiers Field Road, Boston, MA 02135

"I've visited this store on multiple occasions due to work. Every experience has been different. Most of the time staff is friendly and ready to help. Sadly, today's experience was not that. An employee at the front of the store (who would not identify herself) was extremely unprofessional and rude. She yelled and cursed and loudly proclaimed " there are just 2 of us working. " I definitely can understand being short handed and needing some extra patience from customers, in which I did. What I will never understand is how she behaved or how she made me feel. She should not be working with people if this is how she responds to stress. #Disappointed"

"A couple months back I came into the store with one hour to go before my son's birthday. I needed a lot of balloons but had no idea exactly how many or how to organize them. I was beyond lucky to have the loveliest employee name Marta help me out. She quickly briefed me on all the options available and assisted with navigating through them and finding the best arrangement for my needs. As I was running like a mad woman through the store she helped make sure my order was ready in time. I thanked her for her kindness, efficiency and support and left in a hurry only to find out the order is too big to fit in my car. Marta then proceeded to save me again with arranging a delivery straight to the party site which arrived right on time. If it isn't clear by now Marta provided me with the best costumer service any person could ever ask for and she did so kindly, warmly and with a smile at all times. I highly highly recommend this Party City and will always appreciate the helpful hands without which my son's birthday would not have been complete."

"I will not be shopping at Party City again. Very dissatisfied and disappointed that I was lied to about the return policy. At the time of purchase, the cashier said I could return the item anytime within the next 30 days. When I went to return it a week later, they said it was a seasonal item, so I was unable to return it because it must be returned seven days prior to the holiday."

"This place is always ahead of the 'holiday' curve. All aisles are Mostly stocked. Staff knows where everything is. The pricing on some of the items though, hmm"

"This is one of the best spots for parents if they want to throw a party for their kids. I usually buy a variety of well-priced gifts for my nephew's and his classmates, and they are happy with them. Worth a look, you'll find some, I'm sure."