Citizens Supermarket Branch

"Ok Citizens here we go again! you've changed your on line banking format again and made it even worse. Now when I go to bill pay which is now at the top of the screen instead of down the left side after clicking on the Citizens Icon, you log me out and I have to log in again and the same thing happens again! I call customer service and have to enter my name, the last 4 of my SS number the entire account number and then my complete SS number and can speak to someone who can't help me . She transfers me to someone else who wants my full name and SS number again and then disconnects me. Do I get a call back . No! I think I am done with Citizens."

"ATM never works ever can’t even make a deposit without creating a line for the atm because it keeps spitting money back out when I’m trying to deposit. Going somewhere else from now on"

"Great staff and great management! There was a very rude and aggressive man who used the R word during his transaction and my teller expressed that the word is offensive to use! The man ended up being more aggressive and calling my teller the R word as well and because of this, my teller’s coworker who was servicing the man at the time, refused to help him. Management came over to have a better understanding of the situation and backed up his staff, GREAT management! The man swore at them and left the store screaming."

"Amazing, fast and effective service by Jenna Chabot at this Dartmouth branch. We had originally tried to go online and do our student lending... But had a few issues. She was able to take care of everything and help us get back on track. Great rates and great customer service. Ask for her if you call or go in."

"I would like to share the exceptional service I received from Nina who opened up early for me today when the ATM machine ran out of bills. She did not have to, but went above and beyond to help me while I was in a major rush. I would recommend this branch to all, great service!"