The Inspired Bath 411 Waverley Oaks Road, Waltham, MA 02452

"When I initially came into the branch I started working with the general manager who I actually enjoyed working with. But when I came back to finalize everything, I worked with a different sales rep. My decent experience turned bad when I was blamed for losing a piece of my set when the warehouse confirmed it was an open ticket still. In the future if I work with Inspired Bath I'd be sure to work with the manager directly. Also, if you arent in the industry like myself, have the warehouse open each box to ensure you have the entire plumbing set that you paid for."

"I came into the Waltham showroom to source a tub, toilet and faucets for our guest bathroom refresh. Sean Jones walked me through some options, then put together the most detailed package of product specifications to share with my contractor (as well as a very reasonable quote)! When we found out that my original tub choice wouldn’t be available in time for our project start date, Sean immediately went to work to find an alternative; mindful of what I liked and didn’t like during my showroom visit. Sean made what I’d expected to be a daunting experience quick and painless!"

"Love the team at the Inspired Bath! We totally gutted and renovated two bathrooms at the same time, and needed a LOT of parts. The whole team from the sales crew to the drivers were incredibly knowledgeable, helpful, and kind. They helped pick out fixtures that function well AND look beautiful. Delivery was smooth and seamless - they even came in a snowstorm! Can’t recommend them enough!!"

"I worked with The Inspired Bath for two bathroom projects. I worked with Jim Mahoney. It was definitely great to sit down and talk with an expert about what needs to get purchased and how all they fit together. I ordered everything for both bathrooms from them. It looked like everything was going well. Then we got the two Toto toilets. My contractor called me and told me that one of them was broken. I called The Inspired Bath and they told me I was supposed to check when they arrived whether they were broken or not. Jim never told me that I was supposed to check every item to make sure that everything was OK. They did change it for a new one. Second bathroom had multiple items missing. I called Jim and he told me it looks like everything was picked up. I told him we never received those pieces - one of the missing parts believe it or not was the aerator for the Symmons faucet. It has been three weeks I have called him numerous times and e-mailed him. I have never received the piece. There were other pieces missing that I also never received. Jim asked me for my credit card information so that he could charge me again for the items I never received. I believe if you have a good representative it works. I read a reviewer that was very pleased with the whole experience and that is great when you get a responsive representative. Overall they don't have procedures for hiccups (and there are always hiccups) and that is no way of running a business. I just got a call from Kevin (one day after my post, this is how customer service should be) and they are sending me the aerator via mail. They are also sending the other missing items free of charge. He was very understanding. He never asked me to change my review, but I am giving them 5 stars. They do have a sound business combined with Plumbers Supply Co. It is tremendous help to have the Specbook add on which explains what you purchased and all the manuals are right there which is definitely a great help."

"The inspired bath team is exceptional. My wife and I visited a few Kohler dealers before landing at the Inspired Bath. Danielle went out of her way to give us design ideas and provide the best possible pricing. We worked with Danielle along with the guys at plumbing supply company (owners of the inspired bath showroom). Due to the affiliation of wholesale and consumer products, they had everything we could possible need. Additionally, they have strong relationships with outside vendors for countertops, vanities, etc. I highly recommend working with this company and specifically Danielle Johnson."