Lansing Building Products 19 Athletic Field Road, Waltham, MA 02451

"Very disappointing experience with Josh and the team at the Waltham location. There are many other alternatives that provide better customer service, honesty, transparency, and prices - go to other suppliers! You'll see below that Lansing Corporate replied with a standard, corporate speak response below. Zero follow up from anyone on their team other than a response making it seem like they were proactively doing something. Continued lack of transparency!"

"Josh, my salesman, was very helpful with all my needs."

"Lansing Building Products now sell and distribute Harvey windows instead of Harvey Industries doing the sales. In order to see the different models of the windows, I drove to the "showroom" in Waltham. Well, the guy behind the order desk yelled over to us they were not really a showroom, but I could look at the few samples they had. So, where can one go to have courteous salesperson assist me when I am trying to decide if I want a Harvey window and which model? I miss the storefront Harvey used to have in Burlington."

"From excellent service to non-existent service. Five windows waiting for replacement parts, multiple emails and long hold times on the phone have yielded me zero results. In all fairness to whomever is working there, they appear to have no support. I was prepared for needing more patience due to Covid but one month and no sign of parts for windows that are inoperable? New parent company is about to lose all the faithful Harvey customers. Yikes. Follow up. I was contacted by Lansing and followed with another email that produced no response. I asked how long I should wait before an answer is received. “2-4 business days” I was told. The date was 11-5. Today’s date is 11-24. If you have Harvey windows, looks like you are going to be buying new windows if you need parts or service."

"Harvey Jeff Thompson I recently purchased 6 Harvey patio doors. Installation went smoothly for the first 2 of the doors, but the problems my installer encountered with small defects affecting the operation of the 3rd door were disturbing. They necessitated getting a Harvey service tech appointment for today (June 11, 2018), as well as our postponing accepting the remaining 3 doors. I found the area product support technician who came to address the problems, Jeff Thompson, to be excellent, restoring my confidence in Harvey as a patio door supplier. As a retired computer industry hiring manager, I instinctively study and evaluate any professional I am interacting with in his/her job in terms of would I like to hire this person? Would this person be an asset to any company? Well, the answer is a big “ YES” to both questions with respect to Jeff Thompson, the area tech for Harvey. He is an excellent employee. He works productively and carefully. He is very competent at his job, quick to identify the problem, spot other problems, and plan what is needed to address it/them. He learns from experience, shows respect for others, is conscientious, careful, thorough, a good communicator, and courteous and responsive to customers, and came on time. He offered some helpful technical tips to my installer, and answered my installer’s questions. In addition, he elucitated the pros and cons of a couple installation issues to my satisfaction. Very important, I noticed he had a positive attitude toward his job and an enthusiastic attitude toward the Harvey Company. Jeff needed to deinstall the moveable door to address the defects, as well as to address a couple little quirks. The door looks beautiful and is working beautifully now. A recent interaction between Harvey Service Department and my installer left me wondering if I had made a mistake choosing Harvey. Jeff today, his skills and his positive explanation about what Harvey could do to fix any future patio door issues we might have in the future were reassuring and restored my confidence in my decision to choose the Harvey company and Harvey patio doors."