The Bath Showcase 290 2nd Avenue, Waltham, MA 02451

"Tyler was great getting my replacement hose(free of charge) from Grohe and keeping me in the loop! So happy you are in Waltham(Local First)!!!"

"My issue with Peabody supply is that the return policy is terrible in that it is so limiting. The wrong part was ordered and they would not take it back. My contractor was very surprised in that he has used other plumbing supply companies and not had these issues. The salesperson was kind, but should have known and not ordered the part. I am out the money with no recourse."

"This place is a hot mess. I was excited to work with The Bath Showcase after having a positive experience with shower fixtures years ago. They have good brands and the ability to build a good quality semi-custom vanity, which was the reason we went there and we do love our vanity. That's where our positive experience stops. We were refinishing 2 bathrooms completely and needed all new fixtures, etc. At the beginning, it all seemed fine but so slow to get any sort of pricing information, etc. We picked out everything for one of the bathrooms and decided to move forward, I had to practically beg them to take my credit card. Nobody would call me back. This should have been a sign. We were ready to move forward with the second bathroom and thought everything was all set, had everything picked out etc. and it turns out they NEVER ORDERED IT. Looking back - they never even sent us a final invoice after we thought it was all set which should have been a red flag. There were many days when I needed a status on our order and I'd call 4-5 times and nobody would call me back. There were a bunch of other things that happened but no need to beat a dead horse. I really wanted to have a good experience but it just wasn't. I will definitely not work with this company again after having such poor customer service. When you're spending this kind of money on fixtures you expect a least a call back after the 3rd call."

"Customer service is top notch. From the bath and kitchen design center to the counter for plumbers, this place is good. Friendly, thoughtful and all about the experience. Tyler, Ryan, John and Ranya are the best"

"Very nice supply house and they also have a fantastic showroom with a large variety of fixtures. Staff is super friendly and helpful."