Lowe's Home Improvement 50 Lowes Way, Lowell, MA 01851

"Stopped by to return an unopened box of framing nails intended for a shed I was going to build this summer. I supplied the credit card that it was purchased on. Attendant confirmed the purchase appeared on the card but he said Lowe's no longer offers any sort of credit on purchases more than 90 days. He validated the purchase but store credit or refund no longer an option. Apparently it is a new policy implemented last month. It is not the terms that I made the purchase otherwise I would have been more careful about the potential excess. The implementation of their new policy is only in Lowe's best interest short term. Changing the rules for their own convenience at the expense of customer loyalty."

"Go to a different store Lowe’s sales team will sell you extended warranty and they will tell you it covers everything when it does not. Then the delivery guys will damage your stuff and leave before you can tell them it’s damaged. My fridge stove and washer came damaged.do not do business with them they will lie to steal your money.. I will never shop at Lowe’s again."

"The manager should be fired for the way he runs the store. I was there today on Saturday and was trying to checkout with a few items. All the checkout lanes were closed and there were only 2 areas of 4 self checkouts. However only 1 area was open. Only 4 self checkouts for the entire store on a Saturday. Also they had no bags in store for my items. I had to get a carriage to take my items to the car. What a disgrace ! I recommend Home depot in the future."

"Prices in store are higher than on their website. They make it look like they're competitive with Home Depot, but really they're higher across the board if you go in store. If you order online though, you can end up waiting days for your order to be ready for pickup. I greatly dislike stores that list one price online, then another higher one in store. It feels very deceptive to me, a lure to get you in store than take advantage because you're already there. Save yourself some money, even taking into account gas prices, and go two exits down 495 to Home Depot."

"Great place wide variety of stuff to buy plants fixtures whatever you need you could find it in this place. It's great excellent and the staff is always on point and know what they happened to be talking about."