Pro Grooming

"Rude and awful. Helen left my dog in a crate for 6 hours and called me asking for more time since she didn't start him yet. Told her i was coming to get my dog. Went to the place which is five min down the road and she half shaved my dog and started yelling at me cause she forgot my dog. Avoid her at all cost"

"I or should I say (WE) had a pretty good experience at Pro Grooming, for one I can and did walk my little buddy, actual name is Buddy he's a Rat-Cha. He's half Rat Terrier, and half Chauhau. He's just 7 months old and they said he was very good with them and I believe them because he's good at home getting a bath but he won't let me do his nails. They trimmed his nails and fluffed and buffed him and both service's were $10.00 each. $20.00 well spent!!!"

"I am a owner of an Airedale Terrier named Luna. She is 7 months old and has been to Pro Grooming twice. I have trained and handled dogs most of my live so I tend to be very fussy about the handling of my dog. I have to say the owner knew how to handle Luna in a friendly but firm way. I was totally comfortable leaving my Luna in her care. Luna's grooming was also great.."

"The staff is so friendly and informative. My Cavapoo, Gabby, went there looking like a used mop and came out looking like a princess. Beautiful first puppy cut! Will definitely be returning!"

"I booked an appointment 3 weeks ago in order to have my dog be by 2 pm so I could pick him up before going to work, and was given a 9 am appointment. I arrived at the shop a little after 9 am and the door was locked, informing them the door was locked and the lady rudely tells me they open at 9. After they unlocked the door, I reminded them that I would be at work and my dog needs him done by 2 pm as requested when booking the appointment and that my dog is not comfortable in a crate. They reassured and told me they would call when he's done. At 1 I received a call saying he wouldn't be ready for 2 as originally planned, and would more likely be ready after three due to, they had other dogs in the facility that required more assistance and having to help the other groomers. After asking for more clarity the lady began to ramble on about how they're busy and then says my dog hasn't even been started yet. I asked what do you mean he hasn't been started? In which she replied he's been out and he's had treats. I was completely upset because that means he's been in a crate for 4 hours. I told the lady that I was coming to pick up my dog, in which she replied, "Then you're getting him half-shaved then" if you haven't started my dog why would he be half shaved. I arrived at the shop the lady came out from the back the door flew open, she threw the leash and my dog ran out half-shaved as she said. She started rambling on about how I should understand how she runs her business, she's been doing this for 35 years and doesn't want to rush the process for the sake of the dog. She tried saying that when I dropped my dog off there were 7 other dogs already in being taken care of and there are only 4 groomers and trying to say if you take a car to a mechanic they tell you that you'll get your car when it's done and that's I shouldn't expect him to be started once dropped off. Once again I reminded her that I know for a that my dog was the first one dropped off considering the door was locked this am, she completely lost it. She started yelling saying that this was the way she runs her business and if I have a problem she doesn't know what to tell me. She continued talking in circles and contraindicating herself and started sharing personal information and became visibly upset, I responded that I was sorry for her difficult time and that she was clearly stressed, but I don't feel comfortable leaving my dog win this environment, in which she responded to get out and don't come back and stormed into the back. I didn't pay and left. I don't understand why someone would book 8 people for the same appointment time if she only has 4 groomers working. Being told four hours after dropping him off that you haven't started working on him because you have other dogs tells me you either forgot about him, or you pick and choose which dogs you want to work on. Not once did I receive an apologize, but instead blame for this situation for asking unrealistic expectations and not understanding how she runs the business. Getting my dog half-shaved after being told he hasn't been started yet shows how much she "cared" about him. You should understand that my dog is a member of my family and if I'm concerned about him I shouldn't be told oh well this is how things are. If you truly do care about the dogs and the business you would make a more comfortable relaxed environment. Having a dog sit around for 4 hours with 7 other dogs, stressed-out employees is just prolonging his anxiety. Clearly there are flaws in the current business plan that affect the service but also the groomer herself. She should work on improving the environment of the business so that things run more smoothly and so that her and other staff aren't overwhelmed and can give better service. Lastly, it is absolutely wrong to comitt an act of spite on a harmless animal because she was upset with me. For the sake of the animals, I hope she can make changes."