Coventry Animal Hospital

"Extraordinary, veterinary care I wouldn’t go anywhere else. Also best customer service I’ve ever had."

"Best animal hospital in the state. Staff is incredible, doctors are exceptional and the prices are very reasonable"

"They've been our vet for majority of our dogs life. Even during Covid they were adaptable and able to see people for urgent needs. Understanding and kind staff, reasonable cost, and clean facility. We trust them with our pets!"

"In January, 2023, I rescued two puppies who needed to be spayed, and my regular vet was booked for several months. Coventry Animal Hospital/Salt Ponds Animal Hospital were recommended to me, so I brought my new puppies for pre-surgery screening and they did blood tests where Dr. Resnick, whose purpose seems to be selling diagnostic tests, told me that liver enzymes were mildly elevated. They recommended a number of different tests to precisely diagnose the issue, and after hearing a long list of options from them, I opted for the puppy with the higher values to have a liver biopsy performed at the time of her spay, which they recommended as the option with the best chance of precisely diagnosing the issue causing the liver enzymes to be mildly elevated. Mind you, I know from past experiences that liver enzymes could be mildly elevated for a number of reasons and that it is not necessarily cause for alarm. In Dr. Resnick's notes, she expresses her frustration that I did not agree to a list of several diagnostic tests that could have also been done. She crafted her chart notes in a way that sabotaged the chance of my puppy from receiving insurance coverage for most systems of the body by creating a broad range of pre-existing conditions. Never before have I seen a pet's medical records written in a way that was clearly intended to cause harm. With the biopsy results, Dr. Levy did not provide a diagnosis or tell anything meaningful, other than to say that it was "nothing worrisome". It seems extremely cruel that they subjected my puppy to this painful procedure when they must have known that Dr. Levy's weak diagnosis would never mitigate the harm that Dr. Resnick had already caused with her alarmist language used in illustrating possible worst case scenarios. The puppy who had the biopsy had an incision that was approximately six inches longer than the puppy who was only spayed (see photos). Had I known that Dr. Levy's diagnosis would be so meaningless, I would have never agreed to put my puppy through that invasive and painful ordeal. There were several problems with my dog's charts. Firstly, the elevated liver values (ALT) that they stated as the reason for the biopsy were not in the bloodwork report. In addition to missing information, there were errors, inaccuracies and redundancies in the lab report. Dr Levy admitted that he frequently has problems with his lab, and when I called the office, they produced a lab report with different information. I voiced my concerns about my experience with his practice to Dr. Levy as he is one of the owners, and he told me that he understood my concerns, but that he would not do anything differently. I requested that my pet's records not be sent to anyone but myself, and they sent these damaging records directly to the pet's insurance company after I told them not to send them anywhere except to me. My interactions with reception staff and doctors were pleasant and professional, but after reading my pet's records, I can say that I have never experienced a veterinary practice that advocates so strongly against pets having best possible outcomes. I urge anyone whose pet has been treated by Coventry Animal Hospital or Salt Ponds to read all of your pet's records and have a different veterinarian review any lab work that was performed and all chart notes/records for errors and inaccuracies. If what happened to my pets is typical of how they run their practices, they surely have caused harm to other family's pets as well. I have had pets for decades and have dealt with many veterinarians over the years, and this is the first time I have experienced veterinarians who are so motivated by money that they behave unethically."

"Dr Lester very good with our concerns. Office extremely helpful, kind and clean. Can easily upload photos to be evaluated for urgency of dr visit vs wait a day. Convenient hours 7 days/week. Cost reasonable."