Pooch Hotel Newton 285 Newtonville Avenue, Newton, MA 02460

"My two Dobermans had some anxiety during their trial, and instead of sending them away, Pooch gave them a second chance later that afternoon! Unlike other daycares we’ve been too.. :( they’re so friendly and respond + follow up very quickly!! 10/10 service. I’m so excited for my boys!!"

"I highly recommend Pooch Hotel to anyone looking to board their dog. We have been bringing our dog Milo there for a number of years and always had great care. In his most recent boarding stay Milo’s health started to deteriorate and the staff, especially Wendy and Tia, went above and beyond to make sure Milo was comfortable. They were in constant communication with us via phone and text to give us frequent updates. Thank you for all the love and care you provided for our senior dog!!"

"This is the worst place in the entire world. Do not ever bring your pet here. I brought my dog here when I had to go on a trip for work a few days after he had surgery and they neglected him and fed him the incorrect food (I wrote detailed instructions on his tapered food schedule) which meant he wasn’t given his medication and was in pain. I watched on camera as he was forced to poop on the floor because he wasn’t taken out (hadn’t gone to the bathroom inside since he was a puppy and he was 10 years old). The camera is great to watch their negligence! The girl who brought him out to me acknowledged the lack of care and yet nothing was done and I received no response after repeatedly calling to complain in the hopes that this would never happen to another pet."

"Best Staff. Reliable. So appreciative of the care each and every individual employee provides for my pup. In my years of experience, clean and safe facility that maintains health records so your pup doesn’t come home with any sort of infection, etc. LOVE ALL YOU DO!!!"

"I recently had my puppy stay at the Pooch Hotel. My mind initially felt at ease after hearing positive recommendations and being under the impression that this was a high end dog hotel. This proved to be be untrue. To my surprise I had to come back early and I went to pick up my dog, however the condition I received him in was completely unacceptable. There was dried up urine all over him and fecal matter on his lower legs and paws. I had him groomed days before I brought him in but after I picked him up I had to vigorously scrub everything out from his fur. If it weren’t for me coming back early I would have probably never have learned of the abismal condition he was kept in for the price of a luxury stay. The last thing I want to do when I leave town is worry that the people who I trusted with my pup with have betrayed that trust in my absence. I tried reaching out to the hotel via email but have yet to review any sort of explanation."