CVS Pharmacy 839 Washington Street, Newton, MA 02460

"I was just discharged from the hospital and had to stand in line for almost an hour to get my medications. No one would answer the phone so I couldn't even tell if they were going to be ready by the time they close and I had to either hope they had them or try to find a new pharmacy at 5pm on a weekend. This isn't new. It's normal to see a line of 10+ people waiting for the pharmacy counter and the store is not equipped to handle that. This means that while waiting for the pharmacy you have to constantly shuffle around so that regular customers can shop in the aisles that are being overflowed by this dysfunctional department. The pharmacy is so bad that it makes the rest of the store bad with it. Avoid at all costs"

"Deserves 0 stars. Horribly managed. Opens late, closes early, they take a crazy long lunch break, unbelievably slow service. NEVER fill a prescription here. Management needs to hire more staff as they are doing their best."

"If it was possible to give this CVS pharmacy 0 stars then I would. They are always incredibly short staffed and inefficient. They do not bother to answer the phone (you can be on hold for an hour+) and when they do, there is seemingly a disconnect where even the simplest of questions are absolutely befuddling to the employee on the phone. In-store, there can be only one person in line and it will still take 15 minutes to be up. If there's a line, which there usually is, then you might as well turn around unless you have an hour to waste."

"Terrible management going on here. Lines backed up 15 people long. Tried to call beforehand and ask a question about getting my covid vaccine and was on hold for 30 mins before I hung up in disgust. My girlfriends appointment was apparently made for a different location even though she made both of ours at the same time. There was a problem with my insurance and didn’t get any notification that anything was going on so when I went in for the appointment they finally let me know that there was a problem right before they told me I could either pay $200 out of pocket or cancel and call the insurance company…I’ll never come back here again even though I live 2 minutes away. Looks like Walgreens is going to get my money from now on."

"Unfortunately, the pharmacy in this location in the last couple of years has really deteriorated. It is always short staffed. Perscription are not filled in a timely manner. You will wait sometimes 45 minutes in line to find out that the perscription you were told was ready, is not ready. It is a shame that corporate CVS cannot provide the assistance this store needs to run this location properly."