Banfield Pet Hospital,

180 Needham St, Newton, MA 02464, United States

"This is our regular Banfield we go to and we’re extremely pleased with! My Minpin can be very difficult and they receive him with smiles and love every time!! We miss Dr. Zoe Richards dearly but so far so good with our new vet tech. Thanks needham st Team we appreciate you guys!!"

"Our guy Frank actually pulls us into the office. What dog is excited about the vet??? Frank is. He greets everyone like he hasn’t seen them in forever and cant wait to be taken back for his exam. This reaction from our loving, trusting dog tells us that he’s in a good place. The staff is amazing and are so good to our extremely excited and nosey dog. Thank you Banfield of Newton!!"

"I had a wellness plan for my cat at Banfield Pet Hospital for several years, and my overall experience has been utterly terrible. The worst came during the final days of my cat's life. My cat had been in and out of Banfield as well as the ER, and they were well aware of his rapidly declining condition. When I desperately needed advice about end-of-life care, I called Banfield two days in a row, asking to speak to his vet urgently. Each time, the front desk assured me that the vet would call me later that day, but those calls never came. They left me alone, abandoned, and utterly heartbroken, forced to make the painful decision to put my cat down without the guidance and support I should have received from his supposed caregivers. To add insult to injury, after my cat had passed away, Banfield had the audacity to attempt to charge me $133 for the upcoming two months of my wellness plan, despite knowing that my cat was no longer with us. I had to call and argue with them to rectify this absurd and heartless oversight. It's beyond comprehension how a company can demonstrate such a lack of empathy and basic decency. In addition to this nightmarish end experience with Banfield, I've had many disappointments throughout my time with them. Banfield's practice of mostly conducting drop-off appointments is very frustrating. It's nearly impossible to have a meaningful conversation with the vet and get your questions answered when you're forced to drop off your beloved pet and then wait for hours without any updates. This lack of communication is not only frustrating but also concerning when it comes to the well-being of our furry family members. I always hated leaving my cat just waiting all day at the place that stressed him out the most. Furthermore, Banfield Pet Hospital seems to have a knack for consistently running behind schedule and being understaffed. Phone calls often go unanswered and never returned. In conclusion, Banfield Pet Hospital has proven time and time again that they prioritize profit over the well-being of the pets they are entrusted with. Their negligent care, poor communication, and utter disregard for their clients during moments of extreme vulnerability are inexcusable. I would strongly advise anyone considering their services to look elsewhere."

"Clean new location. Very nice vet who treated our pup and gave us tips about his medication"

"I have nothing but good things to say about Banfield Newton. I'm at the vet very often and they're always able to accommodate last minute appointments when urgent. My 13/14 year old dog had to have her eye removed; Dr. Richards performed the enucleation and did an excellent job. I've had people and other vets compliment her work on the eye removal. My other pup is reactive and has to be muzzled at the vet; they've done an incredible job caring for him. I do recommend Banfield Newton for your pup's care."